Supervisor, Clinic Operations

UnitedHealth Group•Redlands, CA

13d

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions. Position in this function is responsible for supervising clinic team, overseeing the daily operations of the clinic, and providing direction, leadership and guidance to staff. Collaborates with other site leaders, providers, regional partners, and support functions to execute plans and achieve site goals. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High school diploma, G.E.D. or equivalent
1+ years of experience
Proficiency in Microsoft office applications (Word, Excel)
Driver’s License and access to reliable transportation

Nice To Haves

3+ years of experience in a healthcare setting
Managed care and/or ambulatory care experience
Experience leading projects or team
Proven to be resilient and adaptive to changing environments
Demonstrates an innovative and continuous improvement mindset

Responsibilities

Coordinates resources, supervises teams, and is accountable for day-to-day clinic operations
Leads clinic team including medical receptionists, medical assistants, and/or LVNs
Collaborates with clinicians and ancillary leaders to coordinate and deliver quality care
Ensures resolution of patient concerns or operational challenges using defined processes, expertise and judgment, and escalates as appropriate
Monitors performance and utilizes data to deliver results on key metrics such as access, quality, practice efficiency, and budget
Regularly conducts care walks to ensure consistent execution of standard work and provides coaching and retraining when necessary
Supports an engaged and productive site/team culture through routine communications including daily huddles, 1 on 1s, and staff meetings
Recruitment, onboarding, and development of team
Ensures adherence with organizational and regulatory policies by following established procedures, defined business plan, and consulting respective support functions as needed
Other duties as assigned