Supervisor, Claims (Total Loss)

Turo

3d•$70,000 - $87,000•Hybrid

About The Position

The Total Loss Supervisor is a frontline people leader responsible for overseeing the day-to-day execution, quality, and timeliness of total loss claims. This role owns claim outcomes, associate performance, cost control, and customer experience within a fast-moving, high-exposure claims environment.

Requirements

Strong supervisory and people leadership skills
Strong analytical and problem-solving skills with the ability to make sound judgment calls
Excellent organizational skills and attention to detail
Ability to manage competing priorities in a high-paced, high-volume environment
Strong verbal and written communication skills
Ability to interpret policies, procedures, and protection plan terms
Ability to identify operational risk and escalate appropriately
Demonstrates Turo's values through work product and day-to-day team interactions
3+ years of auto claims experience, with total loss handling experience strongly preferred
Prior people leadership, senior, or lead role experience

Nice To Haves

Bachelors degree

Responsibilities

Operational Oversight of Total Loss Claims Own the end-to-end execution of total loss claims within assigned queues, including total loss determinations, ACV evaluations, settlement negotiations, salvage coordination, and timely resolution in accordance with internal policies and protection plan terms.
People Leadership & Performance Management Directly manage and coach Total Loss Specialists and/or Team Leads by setting clear expectations, conducting regular 1:1s and side-by-sides, reviewing work product, and addressing performance gaps through coaching and documentation as needed.
Quality Control, Judgment, and Escalation Management Serve as the first line of escalation for complex, sensitive, or high-dollar total loss claims. Review claims for accuracy, consistency, defensibility, and appropriate documentation, and escalate issues with context and recommended solutions.
Cost Management & Vendor Coordination Actively manage storage exposure, salvage returns, towing, and vendor-related timelines. Partner with salvage vendors, inspection partners, and internal stakeholders to resolve bottlenecks and minimize unnecessary cost or delay.
Metrics, Risk Identification & Continuous Improvement Monitor team performance against key metrics such as cycle time, storage cost, quality outcomes, customer experience, and compliance. Identify trends, operational risks, and opportunities for process improvement. Support pilot initiatives and training enhancements.

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities