Auto Total Loss Supervisor

United Auto Insurance•Miami Gardens, FL

2d•Remote

About The Position

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Total Loss Supervisor to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. The Total Loss Supervisor oversees Total Loss Auto Claims Adjusters, ensures accurate handling of total loss claims and salvage recovery within the claims department and drives operational excellence in claim handling. The supervisor manages the end-to-end process, from assessing total loss valuations to coordinating salvage disposal with vendors and auctions. This role combines leadership, technical expertise in total loss claims, and a strong customer service orientation. The supervisor will coach adjusters, review complex claims, establish best practices, and ensure compliance with company and regulatory standards. This is a remote opportunity, and the ideal candidate will have prior expertise with Total Loss Claims in Florida, Texas and Georgia markets. Extensive experience in coverage and liability required. This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location. Fluency in Spanish is highly desirable but not required.

Requirements

Minimum of 3- 5 years of experience in property and casualty claims management, with a focus in total loss claims and salvage operations.
Proficiency in claims management software and MS Office applications (Excel, Word, Outlook).
In-depth knowledge of state and federal regulations related to claims handling, total loss, and salvage.
Strong understanding of auto repair estimates, vehicle valuation tools (e.g., CCC, Mitchell), and salvage auction processes.
Proven ability to lead, develop, and manage a team in a fast-paced environment.
Excellent written and verbal communication skills, with the ability to interact with internal teams, vendors, and customers.
Strong analytical and decision-making skills, capable of handling complex claims and resolving escalated issues.
A commitment to delivering exceptional customer service and maintaining high levels of customer satisfaction.
Adjusters license required.

Nice To Haves

Fluency in Spanish is highly desirable but not required.

Responsibilities

Supervise and mentor a team of Total Loss Adjusters and Salvage Coordinators, providing guidance and support on technical claims matters.
Manage workloads, assign claims, and ensure the team meets performance metrics, deadlines, and quality standards.
Foster a culture of continuous improvement and collaboration within the team, providing ongoing training and professional development.
Conduct performance reviews, offer constructive feedback, and develop performance improvement plans as needed.
Oversee the accurate and timely handling of total loss claims, including vehicle, property, and other insured assets.
Ensure total loss evaluations are completed according to company guidelines and state regulatory requirements.
Monitor the total loss claims process to ensure all steps, from initial claim to settlement, are handled efficiently and effectively.
Approve settlements on total loss claims within authorized limits, ensuring fair compensation for the insured.
Supervise the process of salvaging total loss assets, coordinating with salvage vendors and auctions to maximize recovery value.
Ensure compliance with state laws and company policies regarding salvage titles and the transfer of ownership.
Analyze salvage trends and vendor performance, making recommendations to optimize the salvage process and improve recovery rates.
Work closely with salvage partners to resolve any issues related to the disposal or valuation of salvaged assets.
Ensure the team adheres to all state and federal regulations, company policies, and industry best practices.
Review claim files regularly for accuracy, completeness, and compliance, providing feedback and corrective actions as needed.
Handle escalated claims, customer disputes, and complex total loss cases, working to resolve them in a fair and timely manner.
Assist in audits and ensure readiness for regulatory examinations.
Track and report key performance metrics, including salvage recovery rates, claim cycle times, and settlement accuracy.
Identify trends, potential risks, and opportunities for process improvement through data analysis.
Collaborate with senior management to develop strategies that enhance claims efficiency, reduce costs, and improve customer satisfaction.
Work closely with other departments, including underwriting, legal, and finance, to ensure seamless claim processing and resolution.
Serve as the subject matter expert for total loss and salvage operations, providing insight and recommendations to improve company-wide processes.