Claims Supervisor I - Total Loss

Athens Administrators • Lake Mary, FL

16h • Hybrid

About The Position

Athens Administrators has an immediate need for a full-time Claims Supervisor I to support our Property & Casualty department. Management that lives less than 36 miles from our local office AND have a direct report in the office, are required to work once a week in the office. The remaining days can be worked remotely if technical requirements are met, and the employee lives in a state we operate in (includes CA, CT, FL, GA, ID, IL, MA, NY, NC, NJ, OH, OK, OR, PA, SC, TN, TX, VA and WV). Athens offices are open for business Monday-Friday from 7:30 a.m. to 5:30 p.m. Employees work a 37.5-hour work week. Athens Program Insurance Services is the centerpiece of P&C claims administration in the specialty programs marketplace. We are totally unique in that we focus only on commercial business specialization across multiple coverage lines. The Claims Supervisor will be responsible for supervising, directing and coordinating the activities of an assigned liability claims units located in both our offices and remote. This particular team is focused on property damage and total loss.

Requirements

• High School Diploma or equivalent (GED) required for all positions
• Must possess a license from your domiciled (state you live in or designated home state) state and a minimum of one license in any of the following states: NY, TX or FL
• Additional State Adjuster License(s) may be required within 180 days
• Maintain licenses and continuing education requirements in all states.
• 3+ years’ experience in a claims lead or supervisor position preferred
• Commercial Auto experience required.
• Extensive Property Damage and Total Loss claims experience required
• Thorough knowledge of claims operating procedures including standards and compliance
• Proficiency in determining case value and negotiating settlements
• Comprehensive knowledge of claims handling systems
• Thorough knowledge in coverage and claims investigation techniques.
• People management skills including interviewing skills, training, team building, and performance management.
• Proficiency at applying business and technical acumen by understanding how the business works and how technology supports business initiatives. Leverages technology for self and staff to improve efficiency.
• Handles stressful situations and deadline pressures well
• Thinks strategically and creatively about business (pricing, products and outcomes)
• Partnering with team to ensure on time task completion; done through delegation and leading by example, executing tasks rather than just instructing to execute tasks
• Embrace the leadership role and can be counted on to help senior management drive towards the desired results and to exceed goals successfully.
• Command of company and department policies, practices and procedures including supervision, training and performance evaluation.
• Able to track claims activity and properly document all actions
• Skilled at presenting in small and large group settings
• Effectively influence people to achieve unit and organizational objectives
• Mathematical calculating skills
• Able to plan, prioritize and organize claims workload for a unit
• Well-developed verbal and written communication skills with strong attention to detail
• Excellent organizational skills and ability to multi-task
• Ability to type quickly, accurately and for prolonged periods
• Proficient in Microsoft Office Suite
• Ability to learn additional computer programs
• Reasoning ability, including problem-solving and analytical skills, i.e., proven ability to research and analyze facts, identify issues, and make appropriate recommendations and solutions for resolution
• Ability to be trustworthy, dependable, and team-oriented for fellow employees and the organization
• Seeks to include innovative strategies and methods to provide a high level of commitment to service and results
• Ability to be demonstrate care and concern for fellow team members and clients in a professional and friendly manner
• Acts with integrity in difficult or challenging situations and is a trustworthy, dependable contributor
• Athens’ operations involve handling confidential, proprietary, and highly sensitive information, such as health records, client financials, and other personal data. Therefore, maintaining honesty and integrity is essential for all roles within the company.
• Must be able to reliably commute to meetings and events as required by this position
• Availability for extended and long distance, overnight travel, when required

Nice To Haves

• AA/AS or BA/BS preferred but not required
• Knowledge of Auto Dealer coverage and class of business operations preferred.

Responsibilities

• Leads or supports the auto level I trainee program including introduction in personal and commercial auto policies, proactive claims handling, interpreting auto estimates and damages, business writing and file documentation and proper techniques for evaluating and analyzing liability and fair claim settlements.
• Plans, schedules and supervises the work activities of the unit's personnel in reviewing, analyzing, investigating, negotiating and settling claims in compliance with established standards and expectations
• Reviews auto claim loss reports, assesses complexity of submitted claims and assures claims are assigned to appropriate personnel (based on licensure, knowledge, skills and abilities) to ensure optimal claims handling within team; serves as a technical resource for staff as necessary
• Reviews and approves, within assigned authority limits, claim expenses and settlements that exceed the claim adjusters granted authority; appropriately reviews claim expenses and settlements that exceed personal authority limits for approval
• Monitors and evaluates reserves for claims within the unit to ensure that they are adequate and that reserve adjustments are made, when necessary, consistent with established time frames and best practices
• Conducts regular desk reviews of pending and closed files to determine whether claims are handled appropriately; identifies areas for improvement and discusses individual training and development needs as necessary
• Tracks monthly reports on quality control, pending and closed file reviews and reserve activity to track and communicate unit performance relating to production, compliance (internal and external) opportunity areas and significant performance achievements
• Maintains awareness of existing and proposed legislation, court decisions and emerging trends in all states to monitor the company's compliance with Unfair Claims Practices Act and to recommend process and/or procedure changes based on regulatory and process changes
• May participate in special projects such as oversight of specific vendor roles, analyzing product or program trends, leakage, methods for pending reduction and lead interactive client discussions
• Assists in the selection of and monitors the performance of external vendors.
• Works closely with the Senior Claims Examiners and claims management team to identify the needs of the unit and assist with hiring, training, motivating and retaining staff, evaluating staff performance, encouraging staff development, recommending salary actions, and, as necessary, developing performance improvement plans and recommending individual terminations of employment.
• Works with Management to achieve company initiatives and performance goals.
• Works with clients to address issues regarding policies, programs and/or claims.
• Reviews and evaluates performance of staff in accordance with company performance guidelines
• Resolves personnel/workflow problems
• Leads staff unit meetings
• Attends client and company meetings
• Conducts claim reviews with clients, carriers and other stakeholders
• Assures consistent and accurate claims coding throughout the unit
• Supervising, scheduling, assigning, monitoring and evaluating work of assigned staff are responsibilities for supervisor positions.
• Provide direct supervisions to examiners, adjusters, claims assistants and all liability claims staff
• Review and approve direct report’s monthly expense reports

Benefits

• We offer a variety of benefit plans including Medical, Vision, Dental, Life and AD&D, Long Term Care, Critical Care, Accidental, Hospital Indemnity, HSA & FSA options, 401k (and Roth), Company-Paid STD & LTD and more!
• Further information about our comprehensive benefits package may be found on our website at https://www.athensadmin.com/careers/why-work-here

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED