Supervisor, Case Management

Vivent Health • Austin, TX

1d • $60,000

About The Position

Get ready for something amazing! Imagine this: generous paid time off, including 12 paid holidays. And that’s just the start of the incredible perks you’ll enjoy at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification, and licensure assistance, and so much more. We also offer benefits for part-time roles! But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences. This makes you a part of something bigger and enables you to have a meaningful impact in our communities and the lives of the amazing patients we serve. Here are a few highlights of what working at Vivent Health may offer you: Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute. Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness. Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more! Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes. YOUR CONTRIBUTION: Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations. The Case Management Supervisor will play a pivotal role in leading and supervising a team of dedicated case managers. Your primary responsibility is to ensure the delivery of high-quality case management services to our clients. This involves overseeing the development and implementation of case management plans, monitoring team performance, and maintaining compliance with relevant standards and regulations.

Requirements

• Master’s degree in social work, counseling, or a related field.
• Proven case management experience, with one year in a supervisory or leadership role preferred.
• Strong knowledge of social service programs, community resources, and best practices in case management.
• Ability to manage multiple databases.
• Exceptional leadership and interpersonal skills.
• Excellent organizational and time-management abilities.
• Strong analytical and problem-solving capabilities.
• Effective communication and collaboration skills.
• Commitment to maintaining the highest standards of client care.

Nice To Haves

• HIV experience in a not-for-profit environment.

Responsibilities

• Provide guidance, direction, and mentorship to a team of case managers, fostering a collaborative and supportive work environment.
• Oversee the development and execution of comprehensive case management plans, ensuring they align with the organization's goals and client needs.
• Implement and monitor quality assurance processes to guarantee the effectiveness and accuracy of case management services provided by the team.
• Facilitate ongoing training and professional development opportunities for case management staff to enhance their skills and capabilities.
• Conduct regular performance evaluations, provide constructive feedback, and address performance issues within the case management team.
• Act as an advocate for clients, ensuring that their needs are met and that they receive appropriate and timely services.
• Work closely with other departments and stakeholders to facilitate seamless communication and collaboration in delivering holistic care to clients.
• Ensure accurate and timely documentation of case management activities, maintaining compliance with organizational and regulatory standards.
• Utilize data analysis to identify trends, areas for improvement, and opportunities to enhance the efficiency of case management processes.
• Drive continuous improvement initiatives within the case management department, contributing to the overall enhancement of client services.
• Adhere to all agency policies, including but not limited to Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, training, and other relevant policies.

Benefits

• generous paid time off, including 12 paid holidays
• 401k with 100% employer match up to 5%
• 12 weeks of fully paid parental leave
• employer subsidized medical, dental, vision benefits, and gender-affirming care benefits
• employer paid short and long-term disability
• tuition reimbursement
• certification, and licensure assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees