Case Management Supervisor -

BronxWorks•New York, NY

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Join our dedicated team at Bronxworks Adult Protectives program and be a part of a vital mission that makes a difference in the lives of vulnerable adults. We are looking for compassionate and skilled individuals who are committed to making a positive impact in the lives of the most vulnerable adults. Together, we can create a safer and more supportive environment for those in need. The primary goal of the Adult Protective Services program is to provide timely and effective intervention for at-risk adults living within the community. We aim to prevent harm and foster an environment of safety and security through comprehensive assessment, and intervention tailored to the individual needs.

Requirements

Masters required with candidate having their LMSW preferred
Three to five years of experience providing case management services required
Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment

Nice To Haves

Prior supervisory experience working in a social service agency preferred
SIFI Certification preferred

Responsibilities

Supervise case work staff through weekly individual and monthly group meetings
Review case records and reports at least monthly
Direct staff interventions in difficult or crisis situations
Maintain and monitor program variance reports to ensure statistical goals are being met
Monitor program for quality assurance and contract compliance
Provide each staff member with a monthly progress report and yearly performance appraisals
Assist in the development and implementation of services for clients
Maintain a case load and provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up
Interview and recommend new staff for hire
Submit reports to supervisor monthly, or more frequently as required
Represent the agency at meetings and Events
Act as a liaison between BronxWorks and other CBO’s, the area community district, and government agencies
On Call 24/7
Travel to all 5 Boroughs in NYC
Ensure that calls, referrals, and email follow-up is conducted within 24 hours for priority case and 72 hours for all other cases.
Ensure that assigned case managers are conducting monthly visits for their caseload
Maintain stabilization of caseload utilization rates for the program.
Conduct weekly case conferences with staff, clients, client advocates, collateral contacts, and client families.
Complete monthly supervision in order to track concerns regarding employee performance
Ensure that services plans are completed within 30 days of the referral and a service plan review every 6 months
Conduct Quality Assurance on case files which includes but not limited to: reviewing progress notes for timely submission and quality
Supervise MSW interns for the program
Perform additional duties as assigned