Supervisor, Business Systems Support

Enbridge • Gastonia, NC

2d • Hybrid

About The Position

We’re looking for a Supervisor, Business Systems Support to mentor a team of business advisors who work with the Business and TIS on continuous improvement of requirements and processes related to business systems that guide and support our operations and engineering teams. You’ll bring an end‑to‑end process perspective, translate change into practical solutions, and help our field teams stay focused on safely operating the core business. If you're looking for a meaningful career & passionate about making a make a difference, come join us today! We'd love to hear from you!

Requirements

• Related university degree along with 7+ years of directly related experience.
• An additional 3 years of related experience is required in lieu of a university degree.
• Strong eyes for business and the ability to make sound decisions and deliver results.
• Experience leading technology‑enabled process improvements across large functional areas (requirements, design, data, integration, and process alignment).
• Demonstrated analytical and critical‑thinking skills.
• Outstanding interpersonal skills—building consensus, facilitating diverse groups, and negotiating outcomes.

Responsibilities

• Lead & develop a high‑performing team.
• Coach advisors in the day‑to‑day pursuit of continuous improvement; foster inclusion, trust, and collaboration.
• Own business requirements & process governance.
• Act as the control point for process and business requirements related to application changes; ensure changes land cleanly in business processes and systems.
• Translate change into outcomes.
• Convert business process changes into clear system requirements—and system changes into practical process updates—so partners experience real value.
• Use data to drive improvement.
• Help build and apply a business process health dashboard, ensuring value delivery.
• Resolve issues quickly.
• Ensure timely resolution of functional issues (e.g., business rule violations, improper system usage, process concerns).
• Enable change readiness.
• Support functional spec reviews, user acceptance testing, and organizational change management for system changes.
• Engage partners in the field.
• Proactively document and address issues, concerns, and opportunities across Operations Centers and field locations.
• Partner across Technology & Operations.
• Collaborate daily with Application Support, Desktop Support, and the Service Desk to triage and intensify issues as needed.
• Oversee end‑user support.
• Lead a team providing functional end‑user support on key business applications; ensure coverage across schedules and time zones.

Benefits

• Flex Work Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members.
• Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees