Business Systems Supervisor - Encompass

SERVION INC • New Brighton, MN

3d • $65,300 - $81,700

About The Position

SUMMARY:
The Business Systems Supervisor – Encompass oversees the administration, optimization, and strategic development of the Encompass Loan Origination System (LOS) along with other integrated business applications. This role manages a team of administrators to ensure efficient system performance, regulatory compliance, user support, and continuous improvement. The supervisor partners with cross-functional stakeholders to streamline loan origination workflows, enhance data integrity, and drive operational excellence.

Requirements

• Associate or bachelor’s degree in information technology, business systems, computer science, or related field.
• 3+ years in software administration (ideally Encompass LOS or similar mortgage technology) with 1+ year supervisory or team lead experience.
• Ability to work on PC-based platforms daily.
• Occasional after-hours support for critical updates or outages.

Nice To Haves

• Encompass Administrator Certification, Ice Mortgage Technology certifications, ITIL, Microsoft, or relevant certifications preferred.
• Excellent written and verbal communication, able to translate complex system concepts for non-technical audiences.
• Strong knowledge of mortgage industry processes including origination, underwriting, closing, and secondary.
• Ability to prioritize multiple tasks, manage competing deadlines, and work independently when needed.
• Skilled at problem solving, requirements gathering, and root cause analysis.
• Ability to learn and master new software applications quickly.
• High attention to detail, accuracy, and documentation discipline.

Responsibilities

• Lead, mentor, and manage Business Systems Administrators.
• Establish team goals, KPIs, and performance expectations to support organizational objectives.
• Conduct regular performance reviews, provide coaching, and identify professional development opportunities.
• Resolve escalations and complex system issues efficiently and effectively.
• Create and maintain team schedules, assignments, and workload distribution.
• Foster a collaborative, positive team culture and facilitate team-building activities.
• Participate in leadership meetings, contributing insights on system capabilities, roadmaps, and resource planning.
• Perform all other duties as assigned.
• Manage Encompass system configuration including personas, business rules, workflows, milestones, input forms, and security settings.
• Oversee user access, permissions, and audit compliance across all mortgage technology platforms.
• Implement system updates, patches, and new releases; coordinate testing, validation, and deployment.
• Maintain system documentation, configuration standards, and platform governance guidelines.
• Support third-party integrations.
• Troubleshoot complex system issues, partnering with IT, vendors, and internal stakeholders.
• Develop and maintain custom Encompass forms, templates, input fields, dashboards, and reporting tools.
• Create, refine, and deploy automation through business rules, workflows, and scripting tools where appropriate.
• Conduct user acceptance testing (UAT) and quality assurance for all system changes.
• Recommend enhancements based on process analysis, system usage, and stakeholder feedback.
• Ensure data integrity, accuracy, and security across all mortgage systems.
• Oversee data imports/exports, database relationships, and cross-system data mapping.
• Support compliance initiatives including TRID, HMDA, RESPA, and audit readiness.
• Maintain logs, audits, change management records, and regulatory documentation.
• Identify and lead process improvement initiatives to improve operational efficiency and reduce manual work.
• Provide reporting and analytics that support business decisions, performance monitoring, and compliance.
• Contribute to technology roadmaps, system upgrade strategies, and long-term LOS planning.
• Support business continuity, disaster recovery planning, and platform risk mitigation.

Benefits

• All full-time employees are eligible for Medical Insurance, Telehealth Services, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability, Long-term Disability, Legal and Identity Theft Protection, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Participation in 401k Plan with up to 5% company match, and Variable Bonus Pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree