Encompass System Administrator

NFM Lending • Glen Burnie, MD

1d • $60,000 - $80,000 • Onsite

About The Position

Encompass Systems Administrator primarily responsibility to manage NFM production applications and work with our users to ensure smooth and optimal loan origination process. This includes both user set up and configurations of the origination systems and transactional technology support as well developing new Encompass forms and documents and reporting tools. In addition, the ESA will be working in conjunction with the IT support staff to provide resolution. The Encompass Systems Administrator will be expected to take ownership of assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem.

Responsibilities

• Maintain company and user setups, personas and roles.
• Maintain Loan Setup settings as applicable to ongoing business management and regulatory needs.
• Maintain complete loan document library, build custom disclosure documents as needed and maintain eFolder settings to ensure preservation of a complete paperless environment with requisite document retention.
• Liaison with third party vendors to create and maintain interfaces as needed through ePass as well as custom integrations to optimize loan origination workflow.
• Maintain loan program directory in collaboration with Secondary Marketing to ensure accurate guidelines, program codes, Loan Template settings and document sets are available for all loan products.
• Manage service desk requests via service desk portal from corporate and affiliated users while troubleshooting issues and clearing tickets in a timely manner - escalating items to Ellie Mae tech support as needed.
• Provide tier 3 top level support for Encompass process, features, and workflow information to the Technical Writers for proper documentation of these; this includes changes to the system, updates, and new features.
• Maintain working relationships with technical support department at Ellie Mae including professional services group, Optimal Blue, Encompass Closing Docs and Mavent compliance affiliated service departments.
• Actively participate in vendor and user group forums and attend annual user meetings to ensure that the customer is leveraging the latest method of technology.
• Function as top level support for end users.
• Identify training needs on Encompass with corporate trainer to organize and facilitate Encompass end user training as needed; this includes new employee Encompass training, training on changes, new features, and refresher training as required.
• Work directly with the project management team for systems-related projects and technical issues during the initiation and planning phases.
• Mentor and train technicians in new technologies/methodologies
• Responsible for performing day-to-day monitoring to determine health of systems.
• Keep current with new Information Technology Security protocols, applicable laws and regulations.
• Perform other miscellaneous duties as assigned.

Benefits

• Qualifying employees are eligible to participate in our Total Rewards program.
• Additional information can be found by clicking on the following link: Benefits and Total Rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed