Supervisor Business Support

Textron•Piney Flats, TN

18h

About The Position

The Supervisor of Business Support oversees and coordinates the daily activities of the business support team to ensure efficient administrative operations and high-quality service delivery. This role is responsible for providing guidance to staff in areas such as office administration, document management, scheduling, and customer support. The Supervisor ensures compliance with company policies, fosters a collaborative work environment, and serves as a liaison between business support functions and other departments, ensuring seamless communication and operational alignment.

Requirements

Bachelor’s degree in business administration or applicable field
5-10 years of applicable experience
Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Outlook, and Teams
Proven ability to multitask with capability to interact across multiple functional areas with executive and senior leadership
Strong organizational skills and attention to detail needed
Strong communication and interpersonal skills
Strong ability to be adaptable and flexible
Familiar with overhead budgetary processes
Understanding of HR practices to support initiatives

Nice To Haves

Ability to anticipate issues, being a self-starter and naturally self- motivated, and able to work independently with little supervision/direction is preferred

Responsibilities

Provide leadership and direction to the team supporting front operations conducting customer-facing interactions and execution of administrative duties
Evaluate and identify opportunities within the team to enhance efficiency and optimize performance
Function as the key support for the GM and Director of Aftermarket Sales displaying the ability to be decisive when needed
Ensure key leadership (Sr Mgr Aircraft Service, Sr Manager Prod – Comp & Aftmkt, Sr Mgr Prod Control and Prod Eng, and Human Resources Site Lead) receives the appropriate administrative support including assisting with travel and expense reports, from team or self when needed
Complete and assist the team with coordination of international travel for technicians when necessary to ensure in line with company guidelines
Support and guide team in coordinating guest visits; independently coordinate high profile guest visits as directed by the GM and Director of Aftermarket Sales
Coordinate leadership meetings and events in collaboration with team
Ensure team manages and coordinates conference room schedules appropriately, assisting where necessary
Direct facilities team on room arrangements, collaborate with team to prepare space as needed
Oversee Administration SharePoint & Teams sites, submit passport requests for salary employees and act as delegate for passport approvals for GM and Director of Aftermarket Sales
Participate in GM staff meetings and peer staff meetings as needed, capturing appropriate notes, actions, and takeaways
Support EHS Manager with environmental and occupation reporting, data, and collection
Assist with supporting HR initiatives, such as school partnerships & veteran outreach programs
Accountable for editing and publishing internal and external communication products such as newsletters, announcements, media inquiries, and web content
Assist in the development of Standard Operating Procedures (SOPs), in support of AS9100 and FAA certification requirements
Ensure team is ordering and stocking office supplies and equipment as necessary
Other duties as required