Business Support

Mitsui Chemicals America Inc • New York, NY

6d • Remote

About The Position

The Business Support role plays a key part in enabling MCA’s commercial success. This position provides comprehensive customer service, sales, and logistics support while ensuring smooth day-to-day operations, regulatory compliance, and strong coordination across internal teams, customers, and vendors.

Requirements

• Strong organizational and coordination skills across sales, logistics, and customer service functions
• Ability to manage multiple priorities with attention to detail
• Professional communication skills with customers, vendors, and internal teams
• Commitment to regulatory compliance and process accuracy
• Team-oriented mindset with the ability to work independently when needed
• Proficiency in using a computer and standard business applications, including Microsoft Outlook, Word, Excel, PowerPoint, and internet search engines (e.g., Google) to efficiently collect and manage information
• Education and Experience: Bachelor’s degree from a four-year college or university; or one to two years of related experience; or an equivalent combination of education and experience

Responsibilities

• Support Business Plans and Financial Objectives
• Adhere to the Mid-Term Plan (MTP) and approved budget
• Assist with follow-up and collection of delinquent accounts
• Make decisions within authorized areas and collaborate effectively with team members
• Coordinate Shipments and Logistics
• Serve as the primary point of contact for freight forwarders on customs documentation
• Prepare and distribute Certificates of Analysis
• Prepare and manage all shipment-related documentation
• Communicate shipping schedules between vendors and customers
• Track shipments, provide delivery updates, and follow up on delivery status
• Process returned products and ensure timely delivery of samples
• Process Sales Transactions
• Receive and process customer orders
• Issue, process, and record purchase orders in required systems
• Maintain customer information and manage pending orders
• Coordinate order fulfillment with vendors
• Post purchase order receipts and review vendor invoices for Accounting
• Prepare and process customer invoices
• Maintain accurate sales records and prepare daily, weekly, and monthly sales and marketing reports as requested
• Deliver High-Quality Customer Service
• Communicate regularly with customers regarding order status
• Respond promptly to customer inquiries and complaints
• Investigate and resolve shipping-related issues
• Coordinate with MCA Logistics to trace shipments and relay updates
• Proactively inform customers of delays and take corrective action as needed
• Support Sales and Marketing Activities
• Prepare pricing, sample, and related documentation under supervisor guidance
• Communicate with suppliers, including MCI and affiliated companies
• Provide administrative support to Sales and Marketing management, including coverage during absences
• Perform Administrative and Compliance Duties
• Notify the IS Manager of new products, vendors, and customers for system registration
• Follow MCA’s Regulatory Compliance Manual to ensure product compliance
• Perform additional duties as assigned by management

Benefits

• Cigna Medical Benefits: Company covers generous portion of premiums and eligible date of hire.
• Cigna Dental Benefits: 100% covered by company for employees and dependents and eligible date of hire.
• Retirement: Generous company match, eligible and vested immediately.
• Travel Opportunities: Business travel across the Americas to connect with customers and industry leaders.
• Collaborative Environment: Work closely with senior management and cross-functional teams.
• Competitive Compensation: Salary aligned with experience and industry standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level