Business Support Manager

BECU•Tukwila, WA

About The Position

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. In this role, you’ll support the Member and Digital Experience (MDX) division by helping to shape the operational systems that keep one of BECU’s largest organizations running smoothly. You’ll partner closely with senior leaders to strengthen prioritization, communication, and resource alignment across fast‑moving business needs. Your work will help build and refine the processes that guide MDX’s direction, ensuring consistency and clarity as the team grows. From overseeing operational routines to coordinating financial, communication, vendor, and asset‑related activities, you’ll play a key role in driving progress on the division’s most important priorities. In short, you’ll bring structure and efficiency to the work that powers MDX’s success. This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

Requirements

Bachelor’s degree with emphasis in business, communication or related field, or equivalent experience required.
Minimum 5 years of experience developing or executing business strategy or business plans required.
Experience executing business strategy in an IT, project management, business support, or closely related environment preferred.
Minimum 2 years of experience leading or advising small size teams required.
Minimum 2 years of experience creating executive level communications required.
Communication, leadership, negotiation, and project management skills.
Planning skills in both tactical and strategic planning.
Proficiency with core computer programs, including Microsoft Word, PowerPoint, and other common business applications.
Ability to plan, organize, schedule, and implement multiple technical and business-related projects.
Executive‑level communication skills, with the ability to craft, refine, and deliver clear, compelling presentations for senior audiences.

Nice To Haves

Advanced degree.
Previous leadership or supervisory experience.
Knowledge of credit union policies, programs, procedures, and financial/accounting practices preferred.
Experience with process improvement and facilitation.

Responsibilities

Executive Meeting Facilitation: Lead and orchestrate the facilitation of high‑visibility meetings—including MBRs, EMT/MDX executive‑level business reviews, and large gathering sessions—ensuring structure, consistency, and precision.
Deck & Content Management: Own the ongoing management, updates, change‑logs, standardization, and monthly refresh of executive‑level presentation decks, coordinating timelines, deadlines, and contributor workflows.
Operational Rhythm Management: Create and maintain communication plans, workflows, timelines, lock dates, and distribution processes that keep large groups aligned on deliverables.
AI & Automation Enablement: Identify opportunities to automate routine processes, leveraging tools such as Copilot, agents, or other enterprise AI technologies to increase efficiency and consistency.
Budget & Planning Coordination: Partner with department leadership to support annual planning, budgeting cycles, and resource forecasting.
Workforce Strategy Partnership: Support workforce analytics, service optimization, and worksite strategy activities to drive operational decision‑making.
Process Improvement: Continuously evaluate operational methods and recommend improvements to enhance efficiency, effectiveness, and scalability.
Department Liaison: Screen and triage meeting requests on behalf of the business unit, ensuring leaders are informed, prepared, and supported in their priorities.
Project Coordination: Organize and execute business operations functions including asset management, communications, vendor management, and management routines.
Change Management: Facilitate change messaging, documentation, and rollout plans to make transitions smooth, thoughtful, and minimally disruptive.
Additional Contributions: Support various operational needs or special assignments as they arise.