Supervisor Billing

Common Spirit•Phoenix, AZ

50d

About The Position

Oversees daily operations of PFS Collections, Ensures efficient and effective department operations by managing employee and client relations and guiding and coaching staff to achieve operational goals. May perform administrative and financial tasks as assigned by the Manager of Patient Financial Services. Supervisor will develop and foster a professional working relationship with hospital senior managers, department heads, and members of the hospital staff. In addition, the Supervisor will develop and maintain effective relationships with Admitting, Patient Access and all revenue producing departments, Charge Master and third party payer personnel. Establishes and maintains systems that ensure collection processes are handled in a timely, effective and efficient manner. o Develops, implements and maintains operating practices according to hospital objectives andwithin established time frames. o Ensures demographic, financial and billing information is accurately collected during the interactions with the public. o Ensures HIPAA consents and pertinent information are always obtained. o Consistently follows up on necessary actions to correct data collection errors or issues. o Monitors patient complaints related to collections to ensure timely resolution. Prepares and maintains the monthly department staff schedule to ensure necessary coverage and makes changes and adjustments, as necessary; ensures PTO is approved, monitored and entered into the scheduling and/or payroll system as required. Coordinates staff members assignments, distributes workload and follows up to ensure daily operational requirements and tasks are completed. Maintains a good working relationship with physician offices and community members. Coordinates training programs designed to maximize the knowledge and professionalism of department personnel. Supervises the orientation of new employees and the ongoing training and development of all personnel in the department to ensure competency. Monitors the performance of department personnel and recommends corrective measures and opportunities for improvement as needed Provides regular feedback to Patient Financial Services Manager on employee's progress including, but not limited to, a 90 day written summary for new employees and an annual written review of all employees. Provides ongoing guidance and coaching to staff utilizing the principles of Interaction Management. Assumes responsibility for the department, in the absence of the manager. Develops and administers measurable performance objectives related to the quality of collection activities.

Requirements

High School diploma or equivalent; Associate's degree preferred.
Three years of experience in business processes i.e. physician office, Patient Financial Services, Patient Accounting, Patient Scheduling or Admitting
One year of leadership/supervisory experience.
Must be familiar with all types of healthcare business office activities and processes, including, but not limited to, Admitting, Pre-admitting, Insurance Verification, Billing, Collection, Cash Management and Customer Service.
Knowledge of third party payer requirements including federal, state and private health care plans and authorization processes.
Must possess the personal characteristics of professionalism, credibility and commitment to high standards.
Excellent communication, interpersonal, public relations, leadership and team-building skills.
Must be a self-starter who is accountable and requires minimal direction and supervision.
Must be creative, flexible, open to new ideas and able to adapt to change quickly and smoothly.
Advanced computer literacy and proficiency in Microsoft Windows and Microsoft Office (Outlook, Word, Excel).

Nice To Haves

Cerner Electronic Medical Record (EMR) experience preferred; knowledge of system maintenance related directly to Patient Financial Services application preferred.

Responsibilities

Oversees daily operations of PFS Collections
Manages employee and client relations
Guides and coaches staff to achieve operational goals
Performs administrative and financial tasks as assigned by the Manager of Patient Financial Services
Develops and fosters a professional working relationship with hospital senior managers, department heads, and members of the hospital staff
Develops and maintains effective relationships with Admitting, Patient Access and all revenue producing departments, Charge Master and third party payer personnel
Establishes and maintains systems that ensure collection processes are handled in a timely, effective and efficient manner
Develops, implements and maintains operating practices according to hospital objectives andwithin established time frames
Ensures demographic, financial and billing information is accurately collected during the interactions with the public
Ensures HIPAA consents and pertinent information are always obtained
Consistently follows up on necessary actions to correct data collection errors or issues
Monitors patient complaints related to collections to ensure timely resolution
Prepares and maintains the monthly department staff schedule to ensure necessary coverage and makes changes and adjustments, as necessary; ensures PTO is approved, monitored and entered into the scheduling and/or payroll system as required
Coordinates staff members assignments, distributes workload and follows up to ensure daily operational requirements and tasks are completed
Maintains a good working relationship with physician offices and community members
Coordinates training programs designed to maximize the knowledge and professionalism of department personnel
Supervises the orientation of new employees and the ongoing training and development of all personnel in the department to ensure competency
Monitors the performance of department personnel and recommends corrective measures and opportunities for improvement as needed
Provides regular feedback to Patient Financial Services Manager on employee's progress including, but not limited to, a 90 day written summary for new employees and an annual written review of all employees
Provides ongoing guidance and coaching to staff utilizing the principles of Interaction Management
Assumes responsibility for the department, in the absence of the manager
Develops and administers measurable performance objectives related to the quality of collection activities