Supervisor, Benefits and Authorization - Specialty Operations

Option Care Health•Springfield, IL

About The Position

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States, with over 8,000 team members including 5,000 clinicians. The company aims to elevate standards of care for patients with acute and chronic conditions across all 50 states by re-imagining the infusion care experience through clinical leadership, expertise, and national scale. Option Care Health is committed to developing an inclusive, respectful, engaging, and rewarding culture, valuing team members' voices and empowering their growth. The organization seeks extraordinary people to provide extraordinary care and invests in attracting, hiring, and retaining top talent in healthcare. The Supervisor, Benefits and Authorization - Specialty Operations directly oversees the day-to-day operations of the Patient Benefit Verification and/or Authorization team members.

Requirements

High school diploma or equivalent is required.
At least 1 year of medical insurance authorization supervisory experience, OR 3-5 years of medical insurance authorization experience with demonstrated progression.
Ability to multi-task and support numerous referrals/priorities at one time.
Ability to work in a fast past environment.
High degree of self-discipline in maintaining productivity expectations.
Must be detail-oriented and have a high degree of quality focus.

Nice To Haves

Minimum of one (1) year customer service preferred.
Home infusion experience on the provider or payer side preferred.

Responsibilities

Monitors daily productivity performance including team member coaching and addresses corrections where needed
Interviews, hires, and trains employees.
Directs work, appraises performance, rewarding and disciplining employees; addressing complaints and resolving problems.
Go-to for troubleshooting issues and resolutions with CMC Patient Registration team members.
Maintains updated knowledge of industry, regulatory and reimbursement issues and of payer requirements.
Keeps AVA team abreast of key changes.
Assists with roll out of new policies and procedures.