AUTHORIZATION SUPERVISOR

SOUTHWEST MEDICAL IMAGING•Scottsdale, AZ

10h•Onsite

About The Position

The Authorization Supervisor is responsible for the day-to-day supervision of prior authorization staff within the Patient Access team. This role supports efficient, accurate authorization workflows while ensuring high customer service and quality standards are met. The Authorization Supervisor serves as a frontline leader, assisting with staff guidance, workload prioritization, and escalation resolution, while partnering closely with management to achieve departmental goals.

Requirements

Must have a strong working knowledge of the prior authorization process.
Ability to lead a team and successfully implement workflow changes.
Proven track record of partnering with staff to achieve desired patient experience outcomes.
General knowledge of revenue cycle performance and management.
Extensive knowledge of government guidelines and regulations.
Skilled in Microsoft Office Applications.
Creative problem-solving abilities, investigative and analytical skills.
Ability to multitask in a fast-paced environment with minimal supervision.
Detail-oriented.
Demonstrates the ability to organize work to ensure all tasks are completed in a timely manner.
Must be able to communicate calmly, compassionately, and professionally with all external and internal contacts.
The ability to work effectively with other employees and maintain a cooperative working relationship intra-departmentally and inter-departmentally.
The demonstration of ethical and professional conduct, including the ability to maintain confidentiality (HIPAA).
Progressive supervisory experience required.
A minimum of 3 years of experience in prior authorization is required.

Responsibilities

Supervise and support authorization team members, including daily work assignments, workload balancing, and coverage coordination.
Provide coaching, training, and real-time feedback to ensure staff performance meets productivity and quality expectations.
Serve as the first level of escalation for complex authorization issues, payer challenges, and patient-related concerns.
Collaborate with the Patient Access Manager to support departmental goals, policies, and operational priorities.
Monitor authorization workflows to ensure timely completion and compliance with payer requirements.
Collaborate closely with Revenue Cycle teams (including billing and denial management) to regularly review authorization-related denials, identify root causes, and implement corrective actions aimed at reducing write-offs, preventing lost revenue, and improving upfront authorization accuracy.
Assist with reporting, trending, and basic performance monitoring for the authorization team.
Identify workflow inefficiencies and recommend operational improvements to leadership.
Ensure adherence to established procedures, quality standards, and regulatory requirements, including payer guidelines.
Maintain effective working relationships with internal departments, including scheduling, clinical teams, and billing.
Promote a positive, team-oriented work environment that supports accountability, collaboration, and service excellence.
Maintain HIPAA compliance and uphold all SMIL policies and procedures.
Perform other duties as assigned.