Supervisor, Audit & Document Processing

CDK Global•Indianapolis, IN

8d•$70,000 - $76,000•Onsite

About The Position

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. The Audit Team Supervisor role is responsible for overseeing the team that supports CVR accounts throughout Indiana using IN BMV terminals and CVR systems. This individual will lead the team responsible for receiving and auditing our customers' BMV documentation, while also managing communication with both clients and state agencies. The Supervisor will use their BMV and audit expertise to coach team members, maintain compliance, and meet revenue and retention goals through strategic account support and operational excellence.

Requirements

Proven experience in a leadership or management role, preferably in BMV services or the auto industry
Advanced knowledge of IN BMV processing and Green Screen transactions
Demonstrated experience with audits and regulatory compliance
Proficiency with CVR systems and related BMV platforms preferred
Strong communication and interpersonal skills with a focus on customer service
High proficiency in Microsoft Excel, Outlook, and other Office software
Experience using Salesforce or other CRM systems
Ability to prioritize tasks, manage multiple projects, and meet deadlines
Comfortable working independently and leading a team with minimal supervision
Exceptional problem-solving and conflict resolution skills
Ability to lift up to 10 lbs and perform tasks requiring repetitive motion such as typing and handling paperwork

Responsibilities

Lead and manage a team of BMV Specialists and support staff
Provide training, mentorship, and daily guidance to ensure consistent service excellence
Act as the primary escalation point for client concerns and complex BMV issues
Develop and implement workflows to improve accuracy, efficiency, and productivity
Monitor performance metrics to ensure service levels and quality standards are achieved
Maintain expert-level understanding of IN BMV processing and CVR system functionality
Conduct periodic audits to ensure compliance with BMV policies and internal procedures
Partner with sales and customer success teams to support account retention and growth
Administer and improve billing procedures and audit reporting
Collaborate with cross-functional teams (IT, Sales, Product) to identify process improvements
Utilize Salesforce and Microsoft Office tools for documentation, reporting, and communication
Represent the department in management meetings and strategic planning sessions