Document Processing Center Specialist

TX-HHSC-DSHS-DFPS • Austin, TX

1d • Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Are you self-motivated professional looking to strengthen your skills and advance your career? Are you driven to improve results and maximize efficiency? Are you looking to sharpen your leadership abilities and work with high-impact staff, contracted vendors, and senior leadership professionals? If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) Vendor Operations wants to talk to you about joining our team! We are an energizing team working in a high-performing and innovative environment.
We are a dynamic alliance of professionals with the ability to multi-task and thrive in a challenging, fast-paced, and evolving environment. We regularly exercise persuasive communication skills, relentless work-ethic and a hunger to solve problems. If you also possess these skills, then we are looking for you! We want you to join our team!
The Document Processing Operations Lead supports and monitors daily operations for the Document Processing Services (DPS) contractor operations and maintains expertise on high volume outbound correspondence related to public assistance programs.  The DPS contractor retrieves and processes incoming mail on behalf of AES and electronically images physical documents critical to the AES mission of connecting Texans to quality services.

The selected candidate will have roles in problem management, change management, business continuity planning, emergency response, performance monitoring and reporting, policy interpretation, project management, contract solicitation development, and much, much more!

The selected candidate must use various skills to manage competing priorities, promote efficiency, and respond to daily challenges.  

Position will work under minimal supervision with extensive latitude for the use of initiative and independent judgment.

Requirements

• Knowledge of:• Local, state, and federal laws and regulations related to agency programs.
• Knowledge of:• Outsourcing and contract administration.
• Knowledge of:• Strategic planning and project coordination and management.
• Knowledge of:• Leadership principles and how to effectively interact with various leadership styles.
• Knowledge of:• Oversight practices for evaluating performance.
• Knowledge of:• The State Action Request (SAR) and Vendor Action Request (VAR) process for formal contractual communication between the vendor and the state.
• Skill in:• Process Management.
• Skill in:• Project oversight and coordination.
• Skill in:• Innovation and creativity.
• Skill in:• Identifying challenges, evaluating alternatives, and recommending solutions.
• Skill in:• Conflict resolution and effective communication; public speaking, written and verbal.
• Skill in:• Working collaboratively and cooperatively with diverse groups while championing ideas and concepts.
• Skill in:• Advanced use of productivity software.
• Ability to:• Think critically and take initiative.
• Ability to:• Work on a team as both a lead and a team member.
• Ability to:• Communicate effectively with varied audiences.
• Ability to:• Research, analyze and interpret data.
• Ability to:• Develop and recommend methods for increasing efficiency and effectiveness of operating practices and procedures.
• Ability to:• Establish goals and objectives.
• Ability to:• Plan, assign, and evaluate the work of others.
• Ability to:• Manage multiple competing priorities.

Nice To Haves

• Graduation from an accredited four-year college or university with major course work in business administration or a field relevant to the job description. Experience with oversight of contract services is preferred.

Responsibilities

• Serve as operational lead and primary point of contact for the HHSC AES Vendor Operations team for HHSC for the Document Processing Services (DPS) contract operations; provide general direction for the Document Processing Center contractor and perform contractor performance monitoring related to daily operations.
• Actively seek error trends and collaborate directly with the contractor management and other agency areas to resolve issues and drive corrective action.
• Conduct studies and analysis of operational challenges and contractor services, preparing reports of findings and recommendations for process improvement.
• Perform advanced consultative services and technical assistance with developing, evaluating, and managing initiatives, outcomes, Key Performance Requirements (KPRs) and Deliverables performed by the DPS contractor.
• Serve as a Product Owner or area representative for AES projects. Duties will include conducting impact analysis, leading meetings, evaluating proposals, creating project documentation and status reports.
• Develop guidelines and policy and procedure recommendations for achieving performance measures to executive leadership and management.
• Analyze and evaluate data and conduct independent research to predict and influence performance outcomes.
• Assist in development of scope of work and detailed contract requirements.
• Responding to evolving needs of the Agency and performing other duties as assigned.

Benefits

• 100% paid employee health insurance for full-time eligible employees
• defined benefit pension plan
• generous time off benefits
• numerous opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees