Supervisor Administrative Support

GLOBAL MEDICAL RESPONSE•San Jose, CA

37d•$120,000

About The Position

The Administrative Supervisor performs all EMT/Paramedic duties in addition to overseeing field personnel and making supervisory-level decisions, which involve staffing and allocation of resources within established policies and procedure. The individual in this role is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment, and supply maintenance, as well as other operational support functions as assigned by the Operations Supervisor or Operations Manager.

Requirements

High School Diploma or equivalent (GED)
Minimum 1 year of EMS field experience (3 years preferred).
Prior FTO or other leadership/supervisory experience preferred.
Current Paramedic or EMT certification/all other required certifications
Driving policy in compliance with AMR policy regarding insurability
Comprehensive working knowledge of company polices/procedures and local contracts/protocols.
No corrective actions within one (1) year
Effective communication, leadership, and organizational skills.
Ability to employ discretion and confidentiality.
Must be able to drive an ambulance and have a driving record in compliance with AMR policy regarding insurability.
Microsoft office experience.
Thorough knowledge of system status management.
Effective oral, written, and interpersonal communication.

Nice To Haves

Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study
Ownership - We are accountable for what we do and take pride in how we do it.
Citizenship - We are dedicated to being good stewards in the communities we serve.

Responsibilities

Spend time on calls in the field with personnel and serve as a leader and role-model to when responding to emergency calls.
Reconcile PCR's and other field paperwork daily and completely.
Act as a liaison with patients, public safety agencies, training institutions, hospital personnel and the public.
Provide staff counseling and guidance and information regarding AMR operations.
Perform other related duties as required.
Oversee employee task performance and serve as an advisor for decisions requiring interpretation of clinical delivery and company policies while in the field.
Take organizational action, when necessary, with limited authority after consultation with the Operations Supervisor.
Work with other members of the Management and Supervisory team to minimize problems, correct staffing, and scheduling issues, and continuously improve service.
Develop and maintain positive relationships with patients, customers, stakeholders, peers, and members of the medical community.
Assist the Operations Supervisor with various tasks as needed.
Perform other duties as assigned.