Supervisor - ACS Operations (ATL)

Frontier Careers•Atlanta, GA

21d

About The Position

Why Work for Frontier Airlines? At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way. What We Stand For Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. Work Perks At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too: Flight benefits for you and your family to fly on Frontier Airlines. Buddy passes for your friends so they can experience what makes us so great. Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages. Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors. Enjoy a ‘Dress for your Day’ business casual environment. Flexible work schedules that support work/life balance. Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1 st of the month following your hire date. We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship. Who We Are Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline. Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline’s commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC). Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed. What Will You Be Doing? The Operations Supervisor is responsible for primary planning, organizing, coordinating and communicating operational functions in station/Focus City operations. Also serves as the liaison to critical operational departments, both internally and externally, who support the consistent delivery of safe and on time performance.

Requirements

Possess a valid driver's license
Must be able to pass a comprehensive 10-year background check
Must possess competent skills in a PC environment including Microsoft (Office, Teams, Excel, PowerPoint, Word), Prodigiq, Aerobahn, gate manager, etc.
3-5 years of airline experience
1-2 years of airport operations experience
Basic knowledge of ramp, load planning, aircraft movement, and customer service policies and procedures
Ability to read and understand weather reports, flight releases and flight plans.
Possess basic math, reading, writing and presentation skills
Familiarity with airline/airport operation
Ability to prioritize multiple tasks in a stressful environment
Ability to communicate effectively, and in a calm, and professional manner at all times.

Responsibilities

Communicates all operational information to SOC, flight crews, ground crews, line maintenance, emergency response and contract services via ground, ACARS and ARINC radios.
Responsible for coordinating and communicating gate assignments, aircraft towing/movements/parking, and aircraft swaps.
Perform audits daily for all flight paperwork
Plans and communicates cargo and baggage movement and loading to Load Masters and ramp teams.
Communicates passenger capacity or aircraft seating restrictions to Customer Service Agents and station management.
Ensure compliance with all FAA, CBP, TSA and USDA regulatory requirements as well as local Airport policies and communicate concerns and opportunities to local station management.
Communicates timely and accurate management of flight information and flight status to all station and Company stakeholders
Updates baggage and cargo load statistics via SOWeb and other operations software platforms.
Monitors local and regional weather as it relates to operational disruptions and plan and communicate disruption plans to all station and Company stakeholders
Complete daily reporting of all delay codes and delay explanations for station management review.
When required, compile and distribute required flight paperwork to Load Masters in a timely and accurate manner.
Develops and maintains professional and consistent relationships with all departments within Frontier and contractual relationships outside Frontier Airlines.
Monitor Load Master performance and report concerns to management.
Perform other job-related duties as assigned by your manager.
Field all incoming phone calls
Identify possibilities for operational improvements and communicate them to management.

Benefits

Flight benefits for you and your family to fly on Frontier Airlines.
Buddy passes for your friends so they can experience what makes us so great.
Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
Enjoy a ‘Dress for your Day’ business casual environment.
Flexible work schedules that support work/life balance.
Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1 st of the month following your hire date.
The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume