Supervisor - ACS Operations (ATL)

Frontier Careers • Atlanta, GA

22h

About The Position

The Operations Supervisor is responsible for primary planning, organizing, coordinating and communicating operational functions in station/Focus City operations. Also serves as the liaison to critical operational departments, both internally and externally, who support the consistent delivery of safe and on time performance. Essential Functions Communicates all operational information to SOC, flight crews, ground crews, line maintenance, emergency response and contract services via ground, ACARS and ARINC radios. Responsible for coordinating and communicating gate assignments, aircraft towing/movements/parking, and aircraft swaps. Perform audits daily for all flight paperwork Plans and communicates cargo and baggage movement and loading to Load Masters and ramp teams. Communicates passenger capacity or aircraft seating restrictions to Customer Service Agents and station management. Ensure compliance with all FAA, CBP, TSA and USDA regulatory requirements as well as local Airport policies and communicate concerns and opportunities to local station management. Communicates timely and accurate management of flight information and flight status to all station and Company stakeholders Updates baggage and cargo load statistics via SOWeb and other operations software platforms. Monitors local and regional weather as it relates to operational disruptions and plan and communicate disruption plans to all station and Company stakeholders Complete daily reporting of all delay codes and delay explanations for station management review. When required, compile and distribute required flight paperwork to Load Masters in a timely and accurate manner. Develops and maintains professional and consistent relationships with all departments within Frontier and contractual relationships outside Frontier Airlines. Monitor Load Master performance and report concerns to management. Perform other job-related duties as assigned by your manager. Other Functions Field all incoming phone calls Identify possibilities for operational improvements and communicate them to management.

Requirements

• Possess a valid driver's license
• Must be able to pass a comprehensive 10-year background check
• Must possess competent skills in a PC environment including Microsoft (Office, Teams, Excel, PowerPoint, Word), Prodigiq, Aerobahn, gate manager, etc.
• 3-5 years of airline experience
• 1-2 years of airport operations experience
• Basic knowledge of ramp, load planning, aircraft movement, and customer service policies and procedures
• Ability to read and understand weather reports, flight releases and flight plans.
• Possess basic math, reading, writing and presentation skills
• Familiarity with airline/airport operation
• Ability to prioritize multiple tasks in a stressful environment
• Ability to communicate effectively, and in a calm, and professional manner at all times.

Responsibilities

• Communicates all operational information to SOC, flight crews, ground crews, line maintenance, emergency response and contract services via ground, ACARS and ARINC radios.
• Responsible for coordinating and communicating gate assignments, aircraft towing/movements/parking, and aircraft swaps.
• Perform audits daily for all flight paperwork
• Plans and communicates cargo and baggage movement and loading to Load Masters and ramp teams.
• Communicates passenger capacity or aircraft seating restrictions to Customer Service Agents and station management.
• Ensure compliance with all FAA, CBP, TSA and USDA regulatory requirements as well as local Airport policies and communicate concerns and opportunities to local station management.
• Communicates timely and accurate management of flight information and flight status to all station and Company stakeholders
• Updates baggage and cargo load statistics via SOWeb and other operations software platforms.
• Monitors local and regional weather as it relates to operational disruptions and plan and communicate disruption plans to all station and Company stakeholders
• Complete daily reporting of all delay codes and delay explanations for station management review.
• When required, compile and distribute required flight paperwork to Load Masters in a timely and accurate manner.
• Develops and maintains professional and consistent relationships with all departments within Frontier and contractual relationships outside Frontier Airlines.
• Monitor Load Master performance and report concerns to management.
• Perform other job-related duties as assigned by your manager.
• Field all incoming phone calls
• Identify possibilities for operational improvements and communicate them to management.

Benefits

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1 st of the month following your hire date.
• The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed