ATL GGC

Goodwill Industries Manasota Inc•Boynton Beach, FL

About The Position

Under the supervision of the assigned TLC, the Assistant Team Leader (ATL) is responsible for the overall operation, leadership, and performance of a Goodwill Giving Center (GGC). This role leads with purpose—ensuring a safe, positive environment while delivering world-class customer service and strong operational results.

Responsibilities

Lead daily operations of the GGC, ensuring safety, efficiency, and excellent customer service
Foster open, honest communication that promotes a safe environment for team members, donors, and customers
Hire, train, develop, supervise, and evaluate team members in alignment with Goodwill policies
Coach and develop Assistant Team Leaders (ATLs) to prepare them for future leadership roles
Operate within budgeted expense-to-revenue ratios while maximizing donor value
Ensure proper stewardship of all donations through compliant handling and processing
Manage labor schedules and payroll in accordance with policy
Oversee image standards, maintenance, loss prevention, safety, and security of the GGC
Maintain compliance with Goodwill policies and CARF accreditation standards
Monitor product trends and pricing through competitive market analysis
Complete required operational reporting, including:
Cash handling and petty cash
Incident and accident reports
Safety inspections
Purchase and supply orders
Scheduling, payroll approvals, and operational reports
Participate in training, meetings, and other duties as assigned by Operations Leadership