Supervisor- Access Center

Hartford Healthcare • Hartford, CT

1d

About The Position

Working within the Hartford HealthCare Medical Group team and across the broader Hartford Healthcare organization, this individual will collaborate cross-functionally with the broader Access Workgroup teams, as well as groups and stakeholders from specialty practices across the organization. The Access Center Supervisor will oversee the management, development, operations, patient satisfaction and continuous improvement of direct Access Center Representatives.

Requirements

• Associates degree in business administration or related field of study or 5 years customer service/contact center supervisory experience.
• Minimum 3 years of supervisory experience in the contact center industry, back-office operations and/or a combination of both.
• Strong communication skills and experience in leading role required.

Responsibilities

• Oversee the management of Access Center Representatives
• Development of Access Center Representatives
• Manage operations of Access Center Representatives
• Patient satisfaction
• Continuous improvement of direct Access Center Representatives

Benefits

• Supportive environment to promote professional and interpersonal development and growth
• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree