Access Supervisor

University of Arkansas System•Little Rock, AR

About The Position

This posting will fill positions at various clinics, including Jones Eye Institute, Cardiovascular, Internal Medicine, and Primary Care. Final clinic assignment will be determined by the department manager based on operational needs and position availability Supervises the operations of assigned work-flows including patient check-in/check-out, scheduling, registration, patient portals, on-line/e-requests, EPIC work queues and physician referrals. Assists with the testing, managing and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity. This position assumes responsibility of manager during the absence of manager, educates staff on scheduling requirements, and physician templates, payer requirements and government rules and regulations required for compliance, registration and customer service. They will also perform regular audits to insure productivity, quality and compliance. Provides report of findings and works with administrative team to develop corrective action plans. Displays exceptional leadership, supervisory, communication and interpersonal skills.

Requirements

High School diploma, GED, or formal educational equivalent
Seven (7) years of experience in registration, billing, or scheduling in a healthcare environment

Nice To Haves

Bachelor's Degree in Business, Healthcare, or a related field
Three (3) years of experience in registration, billing, or scheduling in a healthcare environment.
Leadership or supervisory experience

Responsibilities

Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meets performance standards
Responsible for ensuring the team meets expectations for work queue productivity, quality, and customer service
Seeks out continuing education of regulatory changes and industry standards; ensures information is provided to staff timely and based on workload
Documents personnel issues and promotes a balanced a conducive work environment
Ensures all department, CABC, ICE, and UAMS policies are followed
Establishes and maintains performance standards for productivity, quality, and compliance
Implements process improvement and reports results
Ensures staff is educated and conducts themselves in the performance of all duties
Knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards
Maintains current knowledge of the profession and all state and federal regulatory mandates.
Maintains required job skills competencies and completes skills assessments annually
Completes and maintains documentation of continuing education hours annually
Supervises the day-to-day operations of the assigned Access Coordinators, and Patient Representatives.
Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures
Schedules, reschedules, coordinates, and cancels appointments using the hospital systems
Works closely with management to develop, implement, and maintain formalized training plans
Responsible for annual training facilitation staff development and providing employee coaching.
Responsible for employee evaluations.
Works with CABC Support for timekeeping and other HR items.
Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).
Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline.
Conducts team meetings and one-on-one meetings with direct reports.
Participates in new employee onboarding, training, and development of staff
Provides proper transfer of information as necessary using communication skills and tools.
Responsible for ensuring staff is collecting all frontend payments during the check-in process.
Perform other duties as needed.