Superintendent-Security Operations Center

ST Public Branding•Seattle, WA

7h•$25 - $69•Onsite

About The Position

Under general supervision of the Security Operation Center Manager, the Superintendents will be responsible for the day-to-day operation of the Sound Transit’s Security Operation Center (SOC). Work with contracted employees assigned to the SOC to ensure receiving and processing of incoming calls, along with monitoring, dispatching, and documenting security incidents. Apply knowledge in problem solving, possess critical thinking skills and be detail oriented. Understand the concept of National Incident Management System as it relates to the role of the Security Operation Center. Responsible for effective communication, incident information, and communication standards and formats. Leads and coordinates incident response efforts by maintaining an in-depth knowledge of security procedures. Responsible for the execution of policy and procedures into actionable tactical activities within the Security Operation Center, including working closely with Sound Transit security and field resources in response to incidents and events that could impact service or operation.

Requirements

Bachelor’s degree in Business, Political Science, Communications, Criminal Justice, English, or closely related field.
Four years of public safety answering point (PSAP) or security operations center (SOC) experience; OR an equivalent combination of education and experience.
Communicating in a professional manner with the public in a courteous, tactful, and impartial manner.
Modern and complex principles and practices of providing communication services.
Operation, services and activities of a communication or dispatch program.
Computer systems used in a communication or dispatch program.
Technical security systems such as access control, security camera and alarm systems.
Incident Command’s effective communication, incident information, and communication standards and formats.
Industry principles and practices of communication and dispatch program.
Principles and procedures of sensitive record keeping, storage, and document management.
Collaboratively working with internal and external stakeholders.
Principles of leadership, supervision, and performance evaluation.
Basic operation of a communication or dispatch center.
Must possess problem solving, conflict resolution and decision-making skills and be able to engage in frequent interpersonal interactions that are stressful or sensitive in nature.
Interpreting policies and procedures to sufficiently administer, discuss, resolve, and explain to staff.
Maintaining confidentiality while communicating with tact and diplomacy.
Excellent verbal and written communication and organizational skills.
Prioritizing, communicating, and disseminating information as needed to key stakeholders.
Ability to manage multiple responsibilities at once while keeping track of others.
Ability to understand, interpret and communicate complex issues, laws, policies, and procedures effectively.
Effectively deal with people and stressful situations.

Responsibilities

Provides oversight, guidance and decision-making within the SOC including security incident response, incident detection and threat analysis.
Handle day-to-day operational issues in the SOC for an assigned shift.
Oversee the daily operations of the SOC, ensuring the SOC team is aware of the daily activities/schedule, discussing and addressing scheduling concerns/gaps with the vendor, approving reports, and briefing leadership on incidents - potential or realized.
Work collaboratively within the SOC and with security operations contractors, Sound Transit Public Safety, internal and external groups to prepare for, respond to, and recover from all incidents and crisis events that may impact Sound Transit.
Use multiple internal and external resources to gather and manage information and intelligence about events that are occurring.
Prioritizes, communicates, and disseminates information as needed to key stakeholders
Verifies contracted SOC operators fulfill Sound Transit’s contract expectations and are following written policy and procedures.
Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
It is the responsibility of all employees to integrate sustainability into everyday business practices.
Other duties as assigned.

Benefits

Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
Long-Term Disability and Life Insurance.
Employee Assistance Program.
Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
Parental Leave: 12 weeks of parental leave for new parents.
Pet Insurance discount.
ORCA Card: All full-time employees will receive an ORCA card at no cost.
Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
Inclusive Reproductive Health Support Services.
Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.