Summer Internship Program - Customer Engagement

Summit Electric Supply•Albuquerque, NM

About The Position

The Summer Sales Center Intern will support Summit’s customer retention and engagement efforts by proactively contacting declining and stagnant customer accounts across our footprint. This role sits within the Marketing Department and plays an important part in strengthening customer relationships, gathering insights, and supporting growth initiatives. The intern will gain hands-on experience in customer outreach, sales support, data tracking, and communication while learning how Summit serves our customers and responds to changing buying behaviors.

Requirements

Actively pursuing a degree in Business, Marketing, Communications, Sales, or a related field.
Strong verbal communication skills and customer-service mindset.
Comfortable making outbound calls and engaging in consultative conversations.
Detail-oriented with the ability to track data accurately.
Self-motivated, organized, and able to work independently.
Proficient in Microsoft Office (Outlook, Excel, Teams).

Nice To Haves

Hands-on experience working with real customers across Summit’s footprint.
Improved communication skills through consistent customer outreach.
Exposure to customer retention strategies and sales center operations.
Insight into how Marketing and Sales collaborate to drive business results.
A meaningful internship with tangible impact and professional mentorship.

Responsibilities

Customer Outreach & Engagement
Call declining and stagnant customers to understand their recent activity, experience, and future needs.
Re-introduce Summit offerings, promotions, and services to improve engagement and drive renewed activity.
Document customer feedback, concerns, and opportunities in alignment with Marketing and Sales processes.
Data Tracking & Insights
Track customer call metrics, outcomes, and themes discovered during outreach.
Identify trends and provide summary reports to Marketing and Sales Center leadership.
Assist in building customer segmentation lists for targeted campaigns.
Sales & Marketing Support
Collaborate with Marketing on retention campaigns and customer follow-up messaging.
Support Service Center teams with customer updates, orders, or handoffs when needed.
Participate in weekly team check-ins, project reviews, and improvement discussions.
Professional Development
Gain exposure to sales and marketing functions within a fast-paced distribution environment.
Learn Summit systems, tools, and workflows used in customer engagement.
Complete a capstone-style summary or presentation of insights at the end of the internship.