Summer Intern - Partner Service & Support - Enablement & Engagement

Ingram Micro • Buffalo, NY

31d • Hybrid

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! Ingram Micro is seeking a Partner Service & Support – Enablement & Engagement Intern to join us in June for our 10-week PAID Summer Internship Program! We are looking for college and university students who are ready to expand their skills and apply them to meaningful work with a global organization.
Location: This position is based in our Buffalo, NY office with the opportunity for a hybrid schedule that includes required in-office days . As of 4/13, this will be our new address: 2 57 West Genesee Street, Downtown Buffalo, NY
Program details: We have internships available across our various departments and locations throughout the U.S. Unless otherwise noted , all internships are on a hybrid format at the designated office listed in the job description, and are 40 hours per week, Monday through Friday. Our program includes cohort activities such as learning & development trainings , executive speaker sessions, and other networking opportunities .
Important dates: March : Applications Open (some postings may close early due to applicant volume) March – April : Recruiters and hiring managers will review applications and reach out to candidates on a rolling basis. Timing of outreach for each internship position may vary , and some may start interviews sooner than others, but candidates may expect to hear by end of April if they are selected for an interview. June 1 st – August 7 th : First cohort start & end date June 1 5 th – August 2 1 st : Second cohort start & end date
Your role: The Partner Services & Support team collaborates with product and global teams to support partner-related initiatives. The team helps test new product features, develops learning materials to support product updates, and creates engagement activities that help employees and partners adopt new tools and processes. As part of this team, the intern will have the opportunity to support with responsibilities such as:
Support ing user acceptance testing (UAT) for new product features and functionality.
Collaborat ing with product and global teams to support Partner Services & Support priorities.
Assist ing in developing training and learning materials for new product capabilities.
Help ing design and coordinate engagement activities such as quizzes, games, recognition programs, and internal communications.
Support ing communication and engagement initiatives on internal collaboration platforms.

Requirements

• Actively enrolled in an accredited college/university program, or recently graduated (within the last semester or quarter) from an accredited college/university program.
• Juniors or seniors are preferred.
• Interest in business operations, partner programs, product support, or change management.
• Strong organizational and coordination skills .
• Ability to collaborate across cross-functional and global teams.
• Strong written and verbal communication skills .
• Attention to detail and ability to manage multiple tasks.
• Ability to identify opportunities to improve processes and workflows.
• Comfortable working in a collaborative, fast-paced environment.
• Ability to think with a global and strategic mindset.

Responsibilities

• Supporting user acceptance testing (UAT) for new product features and functionality.
• Collaborating with product and global teams to support Partner Services & Support priorities.
• Assisting in developing training and learning materials for new product capabilities.
• Helping design and coordinate engagement activities such as quizzes, games, recognition programs, and internal communications.
• Supporting communication and engagement initiatives on internal collaboration platforms.

Benefits

• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees