Summer Intern, CRM, Naturium

e.l.f. Beauty•Los Angeles, CA

10h•$20 - $20

About The Position

The CRM Summer e.l.f.tern will support Naturium’s lifecycle and loyalty marketing efforts, helping drive customer acquisition, engagement, and retention across owned channels. This role offers hands-on experience with email, SMS, loyalty programs, and customer journey optimization, while collaborating cross-functionally to ensure cohesive, data-informed messaging throughout the customer lifecycle.

Requirements

Must be available for the full internship period: June 1st - August 28th
Must be a rising junior or senior at the time of the internship
Currently pursuing a Bachelor’s degree in Marketing, Communications, Business, or a related field
Strong interest in CRM, loyalty, and lifecycle marketing
Familiarity with email and SMS platforms is a plus
Basic understanding of segmentation, personalization, A/B testing, and marketing analytics
Experience using Figma is a plus
Highly organized with strong time management and communication skills
Comfortable working with spreadsheets, trackers, and dashboards
Detail-oriented with a QA mindset and ability to follow structured processes
Passion for the beauty industry, with awareness of competitors and thought leaders

Responsibilities

Lifecycle & Loyalty Initiatives
Support the development of a new loyalty acquisition strategy across owned channels, paired with a retention approach for newly enrolled members
Assist in designing and optimizing customer journeys, including welcome, replenishment, post-purchase, and loyalty tier experiences
Coordinate loyalty promotions, point mechanics, rewards catalog updates, and member communications
Monitor and track loyalty KPIs, including enrollment, activation, and repeat purchase rate
Email & SMS Campaign Support
Help develop email and SMS strategies supporting product launches, brand initiatives, and product education
Create and maintain briefs for copy and creative assets
Assist with building, QA’ing, and deploying email and SMS campaigns (promotional, transactional, lifecycle, winback, post-purchase, and educational)
Support audience segmentation, personalization logic, and A/B testing initiatives
TYB & Loyalty App Management
Support day-to-day coordination with TYB and other loyalty or UGC platforms, including briefs, asset delivery, and campaign timing
Track and report on engagement, referrals, UGC submissions, and reward fulfillment
Assist with troubleshooting and escalating platform issues to external vendors
Operations & Cross-Functional Support
Partner with Brand, Creative, eCommerce, and Customer Service teams to align messaging, promotions, and timing
Support promotional setup, including UTMs and offer codes, to ensure accurate tracking and execution