Summer Intern - Consumer Service - Customer Experience & Operations

Kontoor Brands • Greensboro, NC

12d

About The Position

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders. Job Posting: Kontoor Brands Summer Internship Program 2026 | Program Overview Level up your fashion-industry experience with the teams behind Wrangler® and Lee® jeans, Kontoor Brands! We design, manufacture and distribute superior high-quality products that look good, fit right, and are crafted with respect to our planet to give people around the world the freedom and confidence to express themselves. Above all, our people are our business. Purpose is in our Genes. People are our thread. With a presence in over 60 countries and a legacy that dates back over 200 years, our massive global community is all about integrity, teamwork, performance, and entrepreneurship. We're on the hunt for inclusive, creative, and down-to-earth forward-thinkers passionate about meaningful and purposeful apparel. Belonging starts with Influencers and Advocates. Become a Kontoor Brands Champion. Kontoor Brands’ Summer Intern Program is packed with projects, networking socials, cross-functional learning, and the chance to connect with industry trailblazers like our Executive Leadership Team. Previous interns have taken on projects as subject matter experts and social architects to engineer solutions through social media, Go-To-Market strategies, and denim designs. Participants can also take advantage of opportunities to explore interests in Social Issues, Sustainability, Career Fairs, Community Outreach and more. This is a 10-week, full-time paid internship. Start your journey with us and take your career to the next level! Apply to join the common thread and gain so much more! Program Overview: 10-week term Full-time paid internship Must be local or willing to relocate to Greensboro, NC Find Your Fit at Kontoor if you are: Currently enrolled in an accredited undergraduate program at a College/University and able to receive a paid internship Eligible to work in the US without restrictions Have previously demonstrated leadership skills through school, extracurricular activities and/or community involvement Exceptional at taking on challenges and using your particular set of skills to create solutions Full-time roles are up for grabs when the program concludes. Opportunities are based on performance and business needs. Don't miss out on this amazing experience and jumpstart your career with Kontoor Brands. Project Role: Consumer Services – Customer Experience & Operations Intern The intern will work within the Consumer Services function at Kontoor Brands, reporting to the DTC Supervisor. The role is designed to immerse the intern in customer experience operations, focusing on collecting, analyzing, and leveraging customer feedback to drive process improvements and business decisions. The intern will collaborate closely with Digital Commerce and Direct To Consumer teams, supporting cross-functional projects and operational enhancements.

Requirements

• Proficiency in Microsoft Word, Excel, PowerPoint (SAP/Power Bi experience a bonus)
• Excellent communication and relationship-building skills
• Ability to work collaboratively in a team environment.
• Strong analytical and problem solving abilities.
• Self-Starter with a passion for helping others and driving improvements.
• Willingness to learn, adapt, and take ownership of projects.
• Pursing a Bachelor’s/Master’s degree
• Must be local or willing to relocate to Greensboro, NC
• Currently enrolled in an accredited undergraduate program at a College/University and able to receive a paid internship
• Eligible to work in the US without restrictions
• Have previously demonstrated leadership skills through school, extracurricular activities and/or community involvement
• Exceptional at taking on challenges and using your particular set of skills to create solutions

Nice To Haves

• SAP/Power Bi experience a bonus

Responsibilities

• Voice of Customer (VoC) Analysis: Collect, categorize, and analyze customer feedback from calls, emails, and chats. Identify patterns and trends to support reporting efforts and process improvements. Help define the reasons customers contact Consumer Services and recommend opportunities to reduce contacts.
• Operational Support: Participate in workflow mapping, documentation updates, and cross-functional alignment projects. Support operational improvements that have high business impact but are often deprioritized. Gain experience with customer service tools, dashboards, and reporting methods.
• Communication & Problem-Solving: Interact professionally with customers across multiple channels (email, chat, phone). Practice resolving issues in alignment with Kontoor Brands’ values and strengthen de-escalation and proactive service skills.
• Industry Research: Research industry tools and best practices for reporting, AI, and customer experience management.

Benefits

• comprehensive benefit package to fit your lifestyle
• resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel
• four weeks of Paid Parental Leave to eligible employees who are new parents
• Flexible Fridays
• Tuition Reimbursement
• workplace culture centered on equitable opportunities and a sense of belonging for all team members

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 5,001-10,000 employees