Summer Intern - Child Support - Northern Region - Woburn Location

Commonwealth of Massachusetts • Woburn, MA

1d

About The Position

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent
The mission of the Department of Revenue’s Child Support Services Division is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family. Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self-sufficiency.
DOR/CSS’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities.
This position will provide support to the North Regional office with a focus on the obligated caseload population. This person will be responsible for reviewing subsets of the obligated caseload to gather data, assist with identifying cases for various administrative enforcement remedies, and identifying cases appropriate for closing. This person will also assist with incoming enforcement appeals and inquiries.

Nice To Haves

• Ability to accurately gather and record information by questioning individuals, reviewing records, and documents.
• Ability to exercise discretion in handling confidential information.
• Ability to establish rapport and to collaborate with others to accomplish work objectives.
• Ability to communicate effectively both orally and in writing.

Responsibilities

• Assist with data integrity reviews of cases to correct errors.
• Contact customers via phone and/or email to solicit documentation and gather missing information.
• Complete research to supplement case information by accessing various systems, including documenting and uploading results.
• Work with various units on responding to customer referrals including inquiries received through our Customer Service Bureau and Virtual Counter.

Benefits

• Comprehensive Benefits
• When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
• Want the specifics? Explore our Employee Benefits and Rewards!

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed