Summer Intern - Child Support - Northern Region - Woburn Location

Commonwealth of Massachusetts • Woburn, MA

17h

About The Position

This position will provide support to the North Regional office with a focus on the obligated caseload population. This person will be responsible for reviewing subsets of the obligated caseload to gather data, assist with identifying cases for various administrative enforcement remedies, and identifying cases appropriate for closing. This person will also assist with incoming enforcement appeals and inquiries.

Nice To Haves

• Ability to accurately gather and record information by questioning individuals, reviewing records, and documents.
• Ability to exercise discretion in handling confidential information.
• Ability to establish rapport and to collaborate with others to accomplish work objectives.
• Ability to communicate effectively both orally and in writing.

Responsibilities

• Assist with data integrity reviews of cases to correct errors.
• Contact customers via phone and/or email to solicit documentation and gather missing information.
• Complete research to supplement case information by accessing various systems, including documenting and uploading results.
• Work with various units on responding to customer referrals including inquiries received through our Customer Service Bureau and Virtual Counter.

Benefits

• Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed