Summer Intern - Child Support - Customer Service Bureau
About The Position
Agency Overview The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent Bureau/Division Overview The mission of the Department of Revenue’s Child Support Services Division is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family. Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self-sufficiency. DOR/CSE’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities. Position Summary Interns will have a dual role for CSB. CSB experiences a high volume of credit card calls for customers to pay for their child support. This will be the primary role for interns. Interns will also spend time with Employer Services group working on clean-ups and contacting employers for the status of child support payments. Interns will also be assisting with payment inquiries and will have an opportunity to learn other operations in CSB Case Maintenance and Central Registry groups.
Nice To Haves
- Prior Customer Service experience.
- Ability to work in a fast-paced environment.
- Ability to work on a team or as an individual.
- Ability to multi-task from a technical perspective.
Responsibilities
- Ability to work in a confidential manner.
- Ability to work remotely.
- Ability to trouble shoot technical issues.
- Ability to work independently.
- Ability to learn system functionality to complete payments.
- Ability to properly handle a customer service inquiry via a telephony solution.
- Must be detailed orientated.
Benefits
- Comprehensive Benefits
- When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
- Want the specifics? Explore our Employee Benefits and Rewards!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Intern
Education Level
No Education Listed
