Success Coordinator - Residential

Imagine!

27d

About The Position

The Success Coordinator is part of an interdisciplinary team that holistically supports people with disabilities. Assists program leadership in managing the ongoing operations of residential services. Works with individuals, families, and teams to access available internal and external resources which promote well-being. Ensures program quality, maintains regulatory compliance, and contributes to the financial viability of the residential settings. Provides monitoring and support to ensure health, safety, wellbeing, and a high quality of life of individuals on their caseload. Maintains professional relationships with all individuals receiving services, contractors, and stakeholders.

Requirements

General knowledge of the developmental disabilities system in Colorado and the regulatory requirements as they relate to this position.
Strong understanding of person-centered practices and service coordination principles.
Demonstrated skill in working with adults with intellectual and developmental disabilities (or similar population) in a residential setting.
Ability to work independently.
Effective written and verbal communication skills with individuals and groups at all professional levels.
Effective and creative negotiator and problem solver.
Ability to work effectively with various technology including MS Office, internet databases, assistive technology, etc.
Exceptional organization and collaboration skills.
Effective trainer.
Ability to analyze data, identify trends and make informed recommendations.
Possession of a valid driver’s license and ability to meet Imagine! driving requirements.
This position requires regular use of a personal mobile device such as a smartphone or tablet.
High School diploma or GED required.
Satisfactory completion Imagine! and job-specific training.
One year of experience working in the field of case management, service coordination, or a similar role within IDD services required or an equivalent combination of education and experience.
Ability to lift 50 pounds.
Effective with shifting roles, responsibilities, and expectations in a changing environment.
Office & community based.
Some local travel in Boulder County, Broomfield County, and Denver metro area.
Ability to respond to emergency situations as needed.

Nice To Haves

Bachelor’s degree in human services preferred.
Experience with documentation and compliance systems, such as an EHR, preferred.
Bi-lingual in Spanish a plus

Responsibilities

Manages a caseload of individuals with intellectual and developmental disabilities who live in the community with family or contracted providers.
Builds and maintains an in-depth understanding of the individuals on their caseload, including their goals, preferences, and progress.
Maintains regular contact with team members, individuals, and families to provide updates, address concerns, and support service delivery. This includes, but is not limited to, monthly check-ins and quarterly meetings.
Effectively resolves concerns and complaints raised by individuals, their families or caregivers.
Acts as a single point of contact ensuring timely communication and collaboration across programs and teams.
Reviews programmatic documentation including General Event Records (GERs) in the Electronic Health Record system (EHR) to stay apprised of individual progress.
Coordinates services to ensure individuals meet personalized goals, ensuring alignment with Imagine!’s person-centered practices.
Meets regularly with service leadership and attends staff meetings to stay informed of individual progress and provide individual specific training.
Collaborates with department teams for individuals accessing multiple services, to include developing initial protocols and service plans.
Ensures implementation of each individual’s Person-Centered Support Plan, attends care team meetings, and responsible for compliance with Rights Modifications and line of sight requirements.
Submits Human Rights Committee (HRC) reports for individuals on their caseloads.
Maintains current, up-to-date knowledge of applicable regulatory issues and changes that impact program compliance and Imagine! policies and procedures.
Assists with the development and ongoing maintenance of Individual Support Plan (ISP) programs.
Monitors and tracks data to ensure residential programmatic compliance.
Supervisors and provides ongoing support to residential providers (Family Caregivers and Host/Companion Home Providers.
Completes in-person monitoring visits to assure the safety of the residential compliance and confirm regulatory compliance at minimum on a quarterly basis.
Fulfills on-call responsibilities, including conflict resolution and emergency situations that meet Imagine! standards.
Participates in organizational efforts to improve processes, collaboration, and quality service delivery.
Maintains up-to-date knowledge of Imagine! services, regulatory requirements and industry best practices.
Ensures the health and safety of all individuals at the homes.
Ensures presentation, including cleanliness and organization, of home(s).
Maintains professional relationships with Imagine! stakeholders.
Responsible for customer satisfaction for assigned home(s).
Performs other duties as assigned.