Bilingual Residential Success Coordinator - Lafayette

Imagine!

13d

About The Position

Essential Duties/Responsibilities 1. Individual Advocacy and Coordination of bilingual clients and families Manages a caseload of individuals with intellectual and developmental disabilities who live in the community with family or contracted providers. Builds and maintains an in-depth understanding of the individuals on their caseload, including their goals, preferences, and progress. Maintains regular contact with team members, individuals, and families to provide updates, address concerns, and support service delivery. This includes, but is not limited to, monthly check-ins and quarterly meetings. Effectively resolves concerns and complaints raised by individuals, their families or caregivers.  2. Service Management and Quality Assurance Acts as a single point of contact ensuring timely communication and collaboration across programs and teams. Reviews programmatic documentation including General Event Records (GERs) in the Electronic Health Record system (EHR) to stay apprised of individual progress. Coordinates services to ensure individuals meet personalized goals, ensuring alignment with Imagine!’s person-centered practices. Meets regularly with service leadership and attends staff meetings to stay informed of individual progress and provide individual specific training. Collaborates with department teams for individuals accessing multiple services, to include developing initial protocols and service plans. 3. Compliance Ensures implementation of each individual’s Person-Centered Support Plan, attends care team meetings, and responsible for compliance with Rights Modifications and line of sight requirements. Submits Human Rights Committee (HRC) reports for individuals on their caseloads. Maintains current, up-to-date knowledge of applicable regulatory issues and changes that impact program compliance and Imagine! policies and procedures. Assists with the development and ongoing maintenance of Individual Support Plan (ISP) programs. Monitors and tracks data to ensure residential programmatic compliance. 4. Residential Supports Supervises and provides ongoing support to residential providers (Family Caregivers and Host/Companion Home Providers). Completes in-person monitoring visits to assure the safety of the residential compliance and confirm regulatory compliance at minimum on a quarterly basis. Fulfills on-call responsibilities, including conflict resolution and emergency situations that meet Imagine! standards. Other Duties/Responsibilities  Participates in organizational efforts to improve processes, collaboration, and quality service delivery. Maintains up-to-date knowledge of Imagine! services, regulatory requirements and industry best practices. Ensures the health and safety of all individuals at the homes. Ensures presentation, including cleanliness and organization, of home(s). Maintains professional relationships with Imagine! stakeholders. Responsible for customer satisfaction for assigned home(s). Performs other duties as assigned.

Requirements

General knowledge of the developmental disabilities system in Colorado and the regulatory requirements as they relate to this position.
Strong understanding of person-centered practices and service coordination principles.
Demonstrated skill in working with adults with intellectual and developmental disabilities (or similar population) in a residential setting.
Ability to work independently.
Effective written and verbal communication skills with individuals and groups at all professional levels. 
Effective and creative negotiator and problem solver.
Ability to work effectively with various technology including MS Office, internet databases, assistive technology, etc.
Exceptional organization and collaboration skills.
Effective trainer.
Ability to analyze data, identify trends and make informed recommendations.
Possession of a valid driver’s license and ability to meet Imagine! driving requirements.
This position requires regular use of a personal mobile device such as a smartphone or tablet.
Bi-lingual in Spanish required - Must pass written and verbal language test within the first week of employment.
High School diploma or GED required.
Satisfactory completion Imagine! and job-specific training.
One year of experience working in the field of case management, service coordination, or a similar role within IDD services required or an equivalent combination of education and experience.

Nice To Haves

Bachelor’s degree in human services preferred.
Experience with documentation and compliance systems, such as an EHR, preferred.

Responsibilities

Individual Advocacy and Coordination of bilingual clients and families
Service Management and Quality Assurance
Compliance
Residential Supports
Participates in organizational efforts to improve processes, collaboration, and quality service delivery.
Maintains up-to-date knowledge of Imagine! services, regulatory requirements and industry best practices.
Ensures the health and safety of all individuals at the homes.
Ensures presentation, including cleanliness and organization, of home(s).
Maintains professional relationships with Imagine! stakeholders.
Responsible for customer satisfaction for assigned home(s).
Performs other duties as assigned.