Success Coach

LAPU Careers•Glendora, CA

20h•$20 - $25•Remote

About The Position

The Success Coach provides comprehensive support services to the diverse student body of Los Angeles Pacific University (LAPU), fostering an environment conducive to academic achievement, personal growth, and spiritual development. This position serves as a primary point of contact for students, offering guidance and resources across various critical areas to enhance their overall university experience and ensure their success.

Requirements

Christian Commitment: Vital Christian faith and lifestyle Supportive of the evangelical mission and purpose of LAPU.
Bachelor’s degree
Telecommunication or customer service experience in a support or customer service environment.
Proficiency with Google Workspace
Proven interpersonal communication skills, including the ability to effectively, professionally, and tactfully interact with others.
Ability to work collaboratively across organizational units and with a diverse faculty/staff team and student body on issues specifically related to student engagement and non-traditional learning.
Knowledge of nontraditional education course delivery models and success strategies.
Strong command of the English language with excellent written and oral communication skills.
Strong overall organizational skills, detail-oriented, with an ability to plan and manage multiple projects concurrently, while maintaining an orderly work environment.
Willingness to work flexible additional hours to accommodate institutional needs.
Ability to work effectively in a changing service environment that is subject to frequent interruptions.
Ability to formulate, interpret, adapt, and apply policies and regulations in a complex university setting.
Ability to maintain recordkeeping systems and procedures.
Skill in the use of personal computers and appropriate software applications within online education.
Ability to type accurate notes while talking on the telephone or immediately following the call.
Self-starter with the ability to work in a team-based, fast-paced atmosphere
Ability to be proactive, take ownership of assigned responsibilities, and work with little supervision
Ability to help students grow in their spiritual development through conversations and prayer.
Must maintain a positive, cooperative, Christ-like attitude supportive of the University and its mission.
Ability to gather data, compile information, and prepare reports
Ability to investigate, analyze information, and draw conclusions
Ability to engage in critical thinking, exercise independent judgment, set priorities, and solve problems
Ability to maintain confidentiality and manage confidential information
Ability to stand, walk, and sit for extended periods of time
Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment
Visual acuity to read words and numbers
Speaking and hearing ability sufficient to communicate in person or over the telephone
Ability to exert up to 10 pounds of force and occasionally lift and/or move up to 15 pounds

Nice To Haves

Master’s degree preferred
Two years of experience in student services within a higher education or adult education environment.
A demonstrated track record of providing student services in an education environment.
Mentoring and coaching experience preferred
Knowledge of nontraditional higher education
Proficiency in Salesforce Administration

Responsibilities

Provide one-on-one support for students in the areas of spiritual formation, strengths development, academic advising, basic financial aid advising, career counseling, student involvement and online academic engagement, while fostering student development through clarification of academic, professional, and personal goals using strategies that contribute to successful academic completion.
Serve as an individual support to students; monitor the progress of students and provide the encouragement and support necessary to enable students to complete their course of study, interceding with at-risk students to reduce attrition through referrals to internal and external programs for additional support services and follow-up as needed.
Articulate the requirements of the degree requirements while working with students to develop an individualized plan to reach their academic goals.
Direct students to utilize their strengths and available educational resources to encourage greater levels of personal responsibility for their learning.
Encourage students through life events, obstacles and challenges through moral support and prayer.
Coordinate efforts and work with the various student services departments and staff as needed to stay current with policy and procedures as well as to identify and recommend appropriate services designed to address the needs of online students
Compile data as directed on program services, activities, and students.
Maintain accurate, organized, and detailed student records and develop and maintain reports as required or assigned for retention purposes and evaluating students to make sure the program objectives are met.
Interpret, apply and abide by the Federal Education Rights and Privacy Act (FERPA) and parental confidentiality issues.
Required to work a Saturday commencement event each calendar year
Carrying out other duties and responsibilities assigned by supervisor(s).
Student success coaches carry out LAPU’s Christian faith and mission by engaging in the spiritual development of students through praying with students regarding their dreams and challenges, sharing devotional messages with students and providing students with spiritual counseling.
All student success coaches are assessed annually regarding their performance on helping the students they serve in their spiritual development.
All employees play a critical role in the establishment and maintenance of a robust Christian community that seeks to serve with grace the needs of all employees and students.
As a LAPU employee you are called to engage with your colleagues and all those that the university serves by modeling Christ-like character in all of your interactions.
You will celebrate and honor other employees and students as being made in the image of God; be thankful, expressing gratitude to God and one another; build others up with your words; and work as an instrument of God's love seeking to heal a lost and broken world.