Substance Use Screening Specialist

CHARLOTTE BEHAVIORAL HEALTH CARE INC • Punta Gorda, FL

5d • $16 - $18

About The Position

The Precision Testing Specialist plays a critical role in supporting outpatient clinical and medical teams by conducting direct observation drug screening, ensuring accurate documentation, and promoting patient safety through harm reduction education. This position emphasizes professionalism, empathy, and effective communication to contribute a positive care experience for all individuals served.

Requirements

• High school diploma or equivalent requited.
• Ability to pass a level II Background clearance and drug test.
• Valid FL drivers’ license, insurance, and safe driving record.
• Must maintain high standards of ethical and professional conduct, while adhering to agency policies and procedures.
• Ability to work independently and as part of a team, in collaboration with other community partners.
• Ability to manage stressful situations and display appropriate work demeanor and boundaries.
• Ability to demonstrate excellent customer service.

Nice To Haves

• Two (2) years of experience in behavioral health, medical office, or substance use treatment setting preferred.

Responsibilities

• Urine Drug Screen (UDS) Collection Perform direct observation drug screening for all outpatient departments in accordance with policy and compliance standards.
• Documentation and Lab Coordination Accurately document all drug screen results in the electronic medical record (EMR) and coordinate lab requests as needed.
• Harm Reduction Education Distribute Narcan (naloxone) to eligible patients and provide clear education on its purpose and proper usage.
• Professional Communication Demonstrate respectful, age-appropriate communication with individuals across diverse backgrounds, functioning levels, and presentations.
• Customer Service Maintain a professional demeanor, delivering outstanding customer service and ensuring clear, compassionate, and effective communication.
• Crisis Support and Safety Monitoring Assist in identifying individuals in crisis or distress, conduct basic risk assessments, and appropriately link clinical staff for emergency or routine services.
• Access to Care and Quality Initiatives Support and implement strategies that enhance patient access and improve care quality within outpatient departments.
• Retrieve, research, and appropriately route Medication Administration (Med Admin) messages to the correct contact in a timely manner.
• Support nursing staff and Medication Administration Technicians with daily clinic operations in a fast-paced, open-access environment.
• Obtain, verify, and accurate document required patient information to ensure the Electronic Health Record (EHR) remains current and complete.
• Demonstrate strong knowledge of cultural sensitivity, diversity awareness, and patient privacy rights in all interactions.
• Maintain strict patient/consumer confidentiality in compliance with organizational policies and HIPAA regulations.
• Communicate and coordinate effectively with the on-site pharmacy as needed to support patient care.
• Thrive in a fast-paced, walk-in clinic–style setting while maintaining accuracy and professionalism.
• Crosstrain in other departmental roles to provide operational support and ensure continuity of care when needed.

Benefits

• Dental, vision, health, and life insurance.
• Employee Assistance Program (EAP).
• Employer sponsored contribution to Health Savings Account (HSA), with qualifying insurance plan.
• Paid Time Off (PTO).
• 11 paid holidays.
• Must meet eligibility requirements
• 403b Retirement Plan, with 9% employer contribution for those who meet eligibility requirements.
• Tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligible, and Health Resources and Services Administration (HRSA) loan repayment eligible for qualifying staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED