Subrogation Demand Specialist

GAINSCO • Richardson, TX

10d • Hybrid

About The Position

GAINSCO is seeking a Subrogation Demand Specialist to assess, assemble, and
pursue recovery demands for vehicle damage, total losses, and PIP/Med Pay. In
this role, you’ll evaluate supporting documentation, coordinate evidence
collection, conduct investigations to strengthen recovery potential, and manage
high-volume communications with internal and external partners. If you thrive in
a fast-paced environment, have strong negotiation skills, and enjoy driving
financial recoveries, this role is for you..

Requirements

• High School Diploma or Equivalent
• To perform the essential functions of this job an active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements.
• Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained.
• All licenses must be maintained in accordance with state requirements.
• 2+ years of auto claims experience.
• 2+ years of subrogation demand handling experience.
• Strong written and verbal communication skills (business writing, grammar, clarity, professionalism).
• Proven ability to work independently while contributing to team goals.
• Strong negotiation and decision-making skills using established guidelines.
• Ability to manage and prioritize a high-volume workload with accuracy and urgency.
• Ability to interpret policy language, estimates, and supporting evidence documentation.
• Comfortable learning new systems and working across multiple claim and vendor platforms.

Nice To Haves

• Professional Insurance and/or Claims Designations are a plus.
• Experience with Guidewire, Decision Point, and other claims systems preferred.

Responsibilities

• Assemble complete subrogation demands with supporting evidence for vehicle damage, total loss, and PIP/Med Pay recoveries.
• Evaluate documentation for accuracy, completeness, and compliance (policy forms, estimates, endorsements, expert reports).
• Coordinate next steps to secure missing evidence and ensure timely pursuit, development, and recovery.
• Conduct additional investigation to identify and strengthen subrogation opportunities.
• Manage a high-volume inventory across exposures (vehicle damage, total loss, PIP/Med Pay, BI, UM) and coordinate with vendors.
• Handle inbound/outbound calls and communicate professionally with insureds, claimants, attorneys, witnesses, experts, adjusters, and underwriters.
• Pursue collections using Arbitration Forums when applicable and support dispute resolution through arbitration processes.
• Record and process recovery payments accurately and maintain clear claim documentation.
• Follow subrogation best practices, company guidelines, and applicable insurance regulations.

Benefits

• Excellent benefits package: medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
• Parental Leave Policy
• 401K + Company Match
• PTO Plan + Paid Company determined Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees