Subject Matter Expert, Public Accounting

OpenGov•Atlanta, GA

1d•$90,000 - $105,000

About The Position

The Subject Matter Expert, Public Accounting (Customer Success Engineer III) is a trusted technical and domain expert who partners closely with customers to help them achieve measurable outcomes across multiple OpenGov product suites. With a strong foundation in public accounting, this role brings deep expertise in financial reporting, audit, compliance, and governmental accounting to guide customers through complex technical and business challenges. The CSE III applies advanced analytical and problem-solving skills to assess non-standard scenarios, identify root causes, and recommend innovative, scalable solutions that align product capabilities with customer goals. As a senior, fully qualified professional, the CSE III plays a critical role in driving adoption, retention, and expansion by ensuring customers realize the full value of OpenGov’s platform. The CSE plays a critical role in helping OpenGov retain and grow its customer base. By proactively working with customers to ensure that they are getting the most out of the product, the CSE can help reduce churn and increase adoption. The CSE also helps to generate new growth opportunities by identifying and recommending additional products and services to meet customer needs.

Requirements

A Bachelor’s degree in a related field required, master’s degree preferred.
A minimum of 5 years experience with implementing, supporting, managing, tracking and reporting on SaaS software required.
Demonstrates advanced technical aptitude with the ability to analyze complex systems, devise solutions, and clearly articulate technical concepts to diverse audiences, including senior internal and external stakeholders.
Excellent interpersonal, human relations, written, verbal and listening communication skills with the ability to enhance relationships and networks required
Strong negotiations skills - i.e., the ability to influence all levels of the organization and to lead others to action on key initiatives - is required
Excellent analytical, problem solving, organizational, time management and prioritization skills are required

Nice To Haves

A Certified Public Accountant (CPA) or Texas CPA license is preferred.
Prior experience working with government finance (e.g., ERP, budgeting, procurement) and government services (e.g., permitting, asset management) software and processes are preferred
Prior experience working in local government is preferred
Prior experience in customer success, professional services, or technical support is preferred

Responsibilities

Establishes an understanding of product best practices as defined by OpenGov.
Serve as a trusted technical and functional advisor to customers, leveraging a public accounting background (e.g., audit, financial reporting, GASB compliance) to guide solution design and best practices.
Partner with customers to implement and optimize multiple OpenGov product suites, aligning technical architecture with financial, operational, and compliance requirements.
Independently leads complex customer engagements, using professional expertise to perform discovery, conduct in-depth technical assessments, and develop tailored strategies to minimize risk and maximize product adoption. Work is reviewed at critical junctures to ensure alignment with organizational goals.
Prepares and provides professional demonstrations of assigned product suites to customers.
Analyzes complex, diverse problems requiring evaluation of identifiable factors and limited precedent to develop innovative solutions and recommend strategic variations in approach.
Clearly documents and communicates customer technical objectives, timelines, recommendations, and outcomes.
Effectively prioritizes and escalates customer issues as required.
Contributes to internal and external knowledge bases to support our customers more effectively and efficiently.
Attends and participates in OpenGov conferences, off-site meetings, user groups and webinars as assigned.
Attends and participates in industry conferences and meetings as assigned.
Leads and participates in OpenGov special projects and initiatives as assigned.