Subaru Trade Up Advantage Coordinator at Beechmont Subaru

Kenwood Dealer Group • Cincinnati, OH

26d • $19 • Onsite

About The Position

Beechmont Subaru is looking for a motivated and customer-focused Subaru Trade Up Advantage Coordinator to help drive incremental sales opportunities while supporting customer retention and inventory acquisition. This role is responsible for proactively connecting with our current sales and service customers to identify equity opportunities, schedule appointments, and help customers explore trading into a newer Subaru. This position plays an important part in supporting the Subaru Love Promise while creating a strong customer experience.

Requirements

• Highly motivated and self-directed
• Strong communication and phone skills
• Organized with solid time management habits
• Customer experience focused
• Comfortable using computers, CRM systems, and Microsoft Office products

Nice To Haves

• Prior automotive, BDC, sales, or customer service experience is a plus
• Experience with data mining or equity mining tools is a plus

Responsibilities

• Prospect current sales and service customer databases to identify trade-up opportunities
• Engage customers by phone, email, and CRM follow-up regarding their current vehicle equity position
• Schedule in-store appointments for customers interested in upgrading their vehicle
• Work closely with the sales team to support trade-up and retention efforts
• Identify conquest opportunities within the service drive
• Track all customer activity and follow-up in the CRM
• Assist in estimating vehicle values and reviewing payment options with customers
• Help manage outbound communication before and after service visits
• Support marketing efforts directed toward customers in a positive equity position
• Represent the dealership in a way that supports our culture and the Subaru Love Promise

Benefits

• Hourly pay of $19.00 per hour
• Additional manufacturer bonus opportunities
• Monday through Friday schedule
• Stable full-time role with growth potential
• Opportunity to be part of a team-focused culture at Beechmont Subaru
• Paid time off, paid holidays, paid life insurance
• Medical, dental, and vision plans
• 401(k) retirement plan
• Employee discounts for vehicle purchases, vehicle service repairs, maintenance work, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed