Studio Operations & Client Experience Specialist (Hybrid Role)
About The Position
MaxStrength Fitness is one of the fastest-growing, award-winning strength training companies delivering world-class, 1-on-1 personal training that transforms our clients’ lives in just minutes a week. Our secret? A relentless commitment to Kaizen, professionalism, and a customer experience so exceptional that clients talk about it for years. We are now hiring a Studio Operations & Client Experience Specialist — a mission-critical, client-facing hybrid role that supports daily studio operations while assisting with one-on-one training sessions as needed. This is not a passive front-desk job. This is a key operational role that keeps the studio running smoothly and sets the tone the moment a client walks through our doors. If you’re not energetic, proactive, organized, emotionally intelligent, and comfortable juggling multiple priorities without losing your smile… this is not the role for you. Is that you? You will thrive here.
Requirements
- Strong computer literacy and comfort with scheduling and office software
- Professional communication skills — in person, on the phone, and via email
- A Stewardship Mindset — empathy, ownership, and pride in serving clients
- A Growth Mindset — coachable, solution-oriented, and always improving
- Impeccable organization and attention to detail
- Strong time management with minimal supervision
- CPR/AED certification (or willingness to obtain)
- A positive, energetic personality — we cannot teach enthusiasm
Responsibilities
- Deliver a World-Class Client Experience
- Keep Studio Operations Running Smoothly
- Own Client Communication & Follow-Up
- Switch Context Without Losing Precision
- Support Strength Training Sessions (As Needed)
Benefits
- Competitive hourly pay based on experience
- Paid training and onboarding
- Growth opportunities as the studio expands
- Supportive, professional work environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
