Studio Manager - Hamptons

SLT•East Hampton, NY

7d•Onsite

About The Position

The SLT Studio Manager is responsible for overseeing the daily operations of the Southampton and East Hampton studios during the summer season. This role ensures a welcoming, high-energy studio environment while maintaining exceptional client service and operational excellence. The Studio Manager is accountable for maximizing studio utilization and revenue while ensuring that classes run smoothly and on schedule. This includes proactively managing instructor substitutions when needed, maintaining studio standards, and resolving operational challenges within their control. The ideal candidate is a self-motivated, solutions-oriented leader who thrives in a fast-paced environment, enjoys building relationships with clients, and has a passion for fitness and hospitality.

Requirements

Previous management or leadership experience preferred.
Strong interpersonal and people management skills.
Self-starter with the ability to work independently and take initiative.
Excellent problem-solving skills and ability to respond quickly in a fast-paced environment.
Strong organizational skills with the ability to multitask and prioritize.
Ability to provide and receive feedback constructively.
Passion for fitness, hospitality, and client experience.

Responsibilities

Maintain overall studio appearance and ensure the space reflects SLT brand standards at all times.
Ensure all classes start and run on time as scheduled, proactively addressing any operational issues that could impact the client experience.
Manage instructor substitute coverage when needed to ensure all scheduled classes run without disruption.
Troubleshoot and resolve day-to-day studio issues within scope and escalate when necessary.
Manage the studio calendar and coordinate scheduling needs with the Regional Manager.
Ensure all clients are properly checked in for class.
Resolve and respond to client booking requests and scheduling issues.
Process client purchases and manage referral tracking.
Receive and process studio mail, merchandise deliveries, and other shipments.
Conduct weekly machine maintenance checks and report any equipment issues to the management team.
Coordinate with cleaning crew and external vendors as needed.
Address any building or neighborhood concerns, including noise complaints.
Oversee retail inventory and conduct monthly inventory counts.
Maintain attractive and organized merchandise displays.
Manage inventory levels for studio supplies and retail products.
Receive and process incoming retail merchandise.
Welcome, engage, and build relationships with clients to foster a positive studio community.
Promote SLT programming and encourage new client acquisition.
Encourage client feedback and communicate insights to the management team.
Address client concerns or complaints professionally and escalate when appropriate.
Help ensure a consistently high-quality client experience across all studio interactions.
Support ongoing community outreach initiatives in the Hamptons market.
Identify opportunities for curated classes, local partnerships, and influencer relationships.
Assist with implementation of in-studio promotions and marketing initiatives.
Represent SLT at local events and activations when applicable.
Assist in creating and maintaining the SLT house guide and studio packet for seasonal staff.
Manage the SLT staff house and ensure it remains clean, organized, and well maintained.
Coordinate cleaning and repair services as needed.
Wash sheets/towels when necessary.
Ensure trash is properly removed and placed in designated areas.
Communicate any housing issues to the landlord and Regional Manager.