Student Ticketing Assistant (Open to Work-Study and Non-Work Study)

The University of Texas at Austin•Austin, UT

17d•$13•Onsite

About The Position

This is a part time student position at Texas Performing Arts. Both work study and non-work study students are encouraged to apply. Position is available to continue throughout student tenure. Why Work for Texas Performing Arts? Real world experience working in a non-profit arts presenter. Opportunities for advancement, wage increases, and growth in responsibilities. Professional development opportunities and support. About Texas Performing Arts Texas Performing Arts (TPA) is the professional arts presenting and producing program of The University of Texas at Austin. One of the largest and most active university-based performing arts centers in the U.S., TPA is an anchor institution in Austin’s arts, cultural, and entertainment landscape. TPA operates venues on the UT campus including Austin’s largest theater, Bass Concert Hall. Its public programs include Broadway in Austin; an international season of dance, theater, music and more; and the Texas Welcomes series of national touring artists. TPA is part of UT’s College of Fine Arts and engages students across the university in creative experiences. Purpose To provide excellent customer service and sell tickets for Texas Performing Arts performances.

Requirements

Be available to work evening and weekend hours.
Possess strong listening and verbal communication skills.
Have cash handling experience.
Be detail-oriented.

Nice To Haves

Have previous customer service experience.
Experience with cash handling.
Experience working in an office setting.
Demonstrated ability to provide customer service.
Preference will be given the applicants with prior Ticket selling experience.
Spanish Language (conversational fluency and above)

Responsibilities

Process ticket orders in person at the Ticket Office window.
Provide impeccable customer service to guests.
Have a base knowledge of artists, performances, ticket prices, and venues, and communicate that information clearly to guests.
Answer phones and place outbound service phone calls.
Provide clerical support.
Arrive on time for work and maintain a reliable attendance record.
Represent Texas Performing Arts to guests with a pleasant and professional demeanor through all transactions.
Dress appropriately for contact with the public.

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