Student Support Coordinator

Nelson University•Waxahachie, TX

About The Position

The Student Support Coordinator serves Nelson Online by providing student support and helps carry out the daily operations of the Nelson Online office.

Requirements

Committed follower of Jesus Christ
High School graduate, Bachelor’s degree preferred
Ability to manage and lead others as assigned
Ability to work together as a part of a team
Ability to work in a fast-paced environment
Ability to pay attention to details
Ability to protect the privacy of education records
Ability to serve guests consistently and efficiently
Ability to work professionally and courteously with students, faculty, staff, and the public
Creative and able to see new ideas through to completion
Experience using general office software
High level of organizational skills
High level of telephone communication skills
High level of computer skills
High level of initiative and self-motivation

Nice To Haves

Bachelor’s degree

Responsibilities

Serve as the Accuplacer Administrator
Process incoming and outgoing mail for the Nelson Online office
Maintain accurate records of Accuplacer utilization and revenue
Manage student conversion applications
Manage student workers, schedules, training, and job responsibilities
Manage weekly prayer list, emails, and student prayer cards
Manage incoming calls and emails to the Nelson Online Office
Document all emails and student interactions in Slate
Assist guests who enter the Nelson Online Office
Assist Nelson Online with special projects and events as needed
Assist online students through the Course Selection and Bill Approval process
Assist online Strategies for Student Success (S3) instructors follow up with new students.
Assist with scheduling as assigned by the Assistant Dean for Nelson Online Student Support
Assist with Student Care communications and follow-up
Assist with the development of new Nelson Online retention strategies
Assist with the creation, maintenance, and compilation of Nelson Online data