Student Success Coordinator

Louisiana Community and Technical College System • Opelousas, LA

1d

About The Position

50% - Work Habits
• Communicates with and provides advice to prospective students regarding the
college’s programs, tuition, and all admissions processes up to the point of
applying to the college.
• Provide guidance and assistance to prospective students concerning the
admissions application and new student advising.
• Develop procedures to communicate with and provide ongoing information to
prospective students.
• Provides guidance to students in scheduling appointments with College
Recruiters to complete their admissions application.
• Communicates with all SoLAcc campuses regarding outreach to students who
inquire about their programs.
• Responsible for providing up to date communication about SoLAcc’s programs,
their start dates, and requirements so that it can be relayed to all current,
new and potential students.
• Provide excellent service and communication to all current, new and potential
students who are seeking information about the college or programs.
• Maintain tracking for potential student enrollment, admissions, applications
and high school visitation schedules using the college’s CRM.
• Meet face-to-face with potential students as well as develop strategies for
follow-up contact using phone calls, text messaging, and emails.
• Interface with internal and external contacts as needed to assist the Director
of Campus Operations with recruitment efforts (including High School visits and
other related recruitment activities).
• Help prospective students who need to register for their courses.
• Maintain up-to-date course offerings across the college, and any updates to
the registration process.
• Work with faculty and staff to assist with registration of current students
for the following term.
• Work with the Associate Director of Academic Advising, Student Success and
Retention to contact and develop plans for students who are eligible to return
to the college but are not registered for the following semester.
• Assist the Director of Campus Operations with the development and planning of
all SSLs held at the campus.
• Ensure registration sessions are conducted face-to-face or virtually to
prevent fraudulent course registration.

15% - Behavioral Standards
• Observe the college’s rules and regulations and uphold the standards of
practice.
• Ability to work independently and follow through on assignments with minimal
direction.
• Represent the college and Admission Office professionally in all settings and
events.
• Maintain up-to-date knowledge of software and computer technologies used to
support students in-person and virtually.
• Predictable and reliable attendance is required to provide consistency and
continuity of business services.
• Performs other job-related duties as assigned.

25% - Institutional Support
• Executes all campus-specific student life programming initiatives, which may
include the co-advising, training and continued assistance in the leadership
development of student organizations and programming areas including student
clubs, organizations, committees, student related special events, and award
programs.
• Coordinates campus programs and activities, including planning for food
delivery, facility use, security, and special equipment; event set up and clean
up; parking arrangements; technical requirements; staffing, and other services.
• Coordinates student travel for campus participants, including reservations,
driving, chaperoning, and attending travel events, and facilitating on-site
workshops.
• Functions as a primary specific campus liaison with internal and external
constituencies on all matters relating to specific campus programing.
• Administers various student engagement focused assessments.
• Manages extension campus student life areas and bulletin boards.
• Provides campus-specific clerical support, such as performing word processing,
maintaining databases and files, tracking data and expenditures, scheduling
appointments, ordering supplies and equipment, processing the mail, answering
the phone, and compiling information for reports.

10% - Team Relations
• Provides support to other student services staff by performing task oriented
duties such as administrative support when needed, special projects, assistance
with operational support, and any specialized function concerning admissions on
an as needed basis.
• Develops and maintains collaborative relationships with other South Louisiana
Community College (SoLAcc) departments, faculty, staff, students, visitors, and
campus groups.
• Other duties as assigned.

Requirements

• Associate Degree or 3 years of directly related experience.
• One Year of experience in Student Affairs, Enrollment Management, Admissions, Recruitment, or Customer Service, or as an Administrative Assistant/Coordinator
• Proficiency in MS Office applications, especially Word and Excel.
• Computer literacy and orientation toward creative uses of technology in the delivery of services for prospective students are required.
• Ability to establish and maintain effective working relationships with coworkers and representatives of other agencies or departments.
• Ability to organize and clearly express information in concise written form.
• Ability to read, comprehend and apply pertinent laws, rules and regulations.
• Ability to analyze and interpret report information and to take the appropriate corrective action.
• Interpersonal skills, attention to and the ability to handle major projects simultaneously are required.

Responsibilities

• Communicates with and provides advice to prospective students regarding the college’s programs, tuition, and all admissions processes up to the point of applying to the college.
• Provide guidance and assistance to prospective students concerning the admissions application and new student advising.
• Develop procedures to communicate with and provide ongoing information to prospective students.
• Provides guidance to students in scheduling appointments with College Recruiters to complete their admissions application.
• Communicates with all SoLAcc campuses regarding outreach to students who inquire about their programs.
• Responsible for providing up to date communication about SoLAcc’s programs, their start dates, and requirements so that it can be relayed to all current, new and potential students.
• Provide excellent service and communication to all current, new and potential students who are seeking information about the college or programs.
• Maintain tracking for potential student enrollment, admissions, applications and high school visitation schedules using the college’s CRM.
• Meet face-to-face with potential students as well as develop strategies for follow-up contact using phone calls, text messaging, and emails.
• Interface with internal and external contacts as needed to assist the Director of Campus Operations with recruitment efforts (including High School visits and other related recruitment activities).
• Help prospective students who need to register for their courses.
• Maintain up-to-date course offerings across the college, and any updates to the registration process.
• Work with faculty and staff to assist with registration of current students for the following term.
• Work with the Associate Director of Academic Advising, Student Success and Retention to contact and develop plans for students who are eligible to return to the college but are not registered for the following semester.
• Assist the Director of Campus Operations with the development and planning of all SSLs held at the campus.
• Ensure registration sessions are conducted face-to-face or virtually to prevent fraudulent course registration.
• Observe the college’s rules and regulations and uphold the standards of practice.
• Ability to work independently and follow through on assignments with minimal direction.
• Represent the college and Admission Office professionally in all settings and events.
• Maintain up-to-date knowledge of software and computer technologies used to support students in-person and virtually.
• Predictable and reliable attendance is required to provide consistency and continuity of business services.
• Performs other job-related duties as assigned.
• Executes all campus-specific student life programming initiatives, which may include the co-advising, training and continued assistance in the leadership development of student organizations and programming areas including student clubs, organizations, committees, student related special events, and award programs.
• Coordinates campus programs and activities, including planning for food delivery, facility use, security, and special equipment; event set up and clean up; parking arrangements; technical requirements; staffing, and other services.
• Coordinates student travel for campus participants, including reservations, driving, chaperoning, and attending travel events, and facilitating on-site workshops.
• Functions as a primary specific campus liaison with internal and external constituencies on all matters relating to specific campus programing.
• Administers various student engagement focused assessments.
• Manages extension campus student life areas and bulletin boards.
• Provides campus-specific clerical support, such as performing word processing, maintaining databases and files, tracking data and expenditures, scheduling appointments, ordering supplies and equipment, processing the mail, answering the phone, and compiling information for reports.
• Provides support to other student services staff by performing task oriented duties such as administrative support when needed, special projects, assistance with operational support, and any specialized function concerning admissions on an as needed basis.
• Develops and maintains collaborative relationships with other South Louisiana Community College (SoLAcc) departments, faculty, staff, students, visitors, and campus groups.
• Other duties as assigned.

Benefits

• As a member of the Louisiana Community and Technical College System, South Louisiana Community College has an attractive benefits package with a wide variety of benefit options.
• Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program.
• Specific benefits depend on job category, percent effort and length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree