View Job description for Student Success Coach
About The Position
If you enjoy building meaningful relationships, guiding students through important decisions, and helping people turn goals into achievable plans, you’ll love being a Student Success Coach at CWI. In this role, you’ll work closely with students to provide proactive, hands-on support that promotes retention, completion, and career readiness. From academic planning and career exploration to connecting students with campus and community resources, Student Success Coaches play a vital role in helping students navigate their college journey with confidence. If you’re energized by coaching, problem-solving, and making a real impact—one student at a time—this is the role for you. Why Join CWI? At the College of Western Idaho (CWI), you will work in a dynamic, collaborative environment where problem-solving and innovation are valued, and your contributions directly enhance the efficiency of the institution.
Requirements
- Bachelor’s Degree or equivalent work experience
- Strong technical abilities: database systems, presentation software, Microsoft Office suites, or equivalent
- Strong cross-cultural interpersonal and writing skills are necessary
- Strong public speaking skills and ability to represent the college in a positive way to diverse populations
- Strong Event Planning/Coordination skills
- Ability to interpret, follow, and administer academic and administrative policy
- Ability to communicate effectively in both oral and written form
- Ability to travel between various locations throughout the day
- 2-3 years of experience college/university advising, career counseling, job placement, or financial aid office, or goal-oriented client/customer service work preferred but not required
Nice To Haves
- Bilingual (Spanish/English) preferred but not required
Responsibilities
- Deliver Proactive, Student-Centered Advising and Support Build intentional, supportive relationships with assigned students through consistent, goal-informed advising.
- Monitor student progress toward degree completion and provide timely intervention for at-risk students.
- Assess student needs and connect students to appropriate academic, college, and community resources.
- Model effective problem-solving strategies, civil discourse, and professional conduct in support of student success.
- Integrate Career Exploration and Work-Based Learning with Academic Planning Connect students’ academic goals with career pathways through Work-Based Learning opportunities.
- Collaborate with faculty, administration, and student services to support career-aligned student success initiatives.
- Advise students and alumni on career-related decisions using assessment tools where appropriate.
- Assist students with career exploration resources, resume development, and placement-related services.
- Develop and Deliver Student Success, Retention, and Career Programming Plan, implement, and assess academic success, retention, career exploration, and community-building programs.
- Develop, coordinate, facilitate, and present career development workshops and student success activities.
- Foster a student-centered success environment through intentional programming and engagement.
- Maintain Compliance, Professional Standards, and Institutional Engagement Maintain expert-level knowledge of applicable college, state, and federal policies, procedures, rules, and regulations.
- Assist students in understanding how institutional and regulatory requirements impact their academic progress.
- Provide first-line support for student conduct concerns in alignment with college policies.
- Uphold NACADA Advising Core Values and demonstrate CWI’s values through words and actions.
- Participate in institutional, school, and department initiatives that support student success.
Benefits
- For information on health insurance, including coverage details and plan summaries, visit www.OGI.Idaho.gov
- Retirement plans with employer contribution of over 11%
- Health Savings Accounts and Flexible Spending Accounts
- Employer-paid life insurance and short- and long-term disability insurance
- Eleven paid holidays per year (faculty may vary)
- Generous vacation and sick leave
- Paid Parental Leave
- Tuition discount on classes at CWI and other colleges
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
