Student Success Coach - Miami Online

Miami University Alumni Association•Hamilton, OH

65d

About The Position

The Student Success Coach - Miami Online serves as the first point of student support and success for online students. Working closely with Miami Online and reporting to the Regional Director of the Tutoring & Learning Center, this individual will serve as a dedicated success coach for online learners—proactively reaching out, removing barriers, and ensuring students feel supported from admission through graduation. The coach will also cultivate strong cross-campus relationships to streamline access to student support services and contribute to developing an inclusive and vibrant online learning community that positions Miami as a leader in online student experience and success.

Requirements

Bachelor’s degree
Two years of experience working in a student support capacity, such as advising, academic coaching, tutoring or instruction, or first-year experience programming.
Experience gained during a related graduate program can apply (graduate experience is prorated; 1 semester of an assistantship is equivalent to 2.25 months of full-time experience).
Excellent interpersonal communication and digital relationship-building skills.
Ability to work both independently and collaboratively.

Nice To Haves

Consideration may be given to applicants with experience working with fully online students.
Master's in college student development or a related field of study.
Experience working with a variety of student types, including non-traditional students, first-generation college students, graduate students, and more.
Knowledge of BannerWeb, Student Workday, EAB/Navigate, and/or Canvas.

Responsibilities

Conduct proactive outreach to online students through various mediums to build high-quality connections, a sense of belonging, and identify potential barriers; assist with online orientation.
Serve as the “First Stop” of online student support, providing key mentorship and guidance to online students in finding additional resources, answering routine questions, and providing extra support as needed.
Maintain records and triage more complex cases to appropriate offices; follow up on critical issues to ensure resolution and continued student engagement.
Build key partnerships with various campus offices, including advising, One Stop, counseling, and career services.
Develop and maintain a digital hub or resource library tailored to online students, centralizing access to academic, technical, and wellness support.
Develop and maintain reports to track, communicate, and measure online retention efforts.
Collaborate with campus partners to engage colleges, community, and employers in educational programming and outreach events to advance online student opportunities for engagement and professional/personal development.
Analyze the Miami Online distance education faculty and student experiences, always seeking to impact student success.
Demonstrate commitment to a personal and professional growth mindset by engaging in the continuous investigation of emerging technologies, pedagogies, and leadership best practices through educational opportunities; professional publications or presentations; advancing personal networks; participating in professional organizations.
Perform other duties as required or assigned.