Student Services Operations Specialist

South College•Nashville, TN

About The Position

South College is seeking a Student Services Operations Specialist to join the Institutional Student Services team! This position reports to Institutional Student Services leadership and plays a key role in supporting campus operations, strengthening student success, and promoting consistency across the department. The role serves as an institutional resource by providing temporary campus coverage, conducting internal operational reviews, completing reporting and analytics, and identifying opportunities for training or process improvement. Through direct student interactions, data review, and collaboration with campus and institutional leaders, this position helps ensure Student Services practices remain accurate, efficient, compliant, and aligned with South College expectations.

Requirements

Bachelor’s Degree required (Business Administration, Education, Psychology, Social Work, Organizational Leadership, Higher Education, or related field preferred)
One to three years of experience in a post-secondary, advising or student-services environment preferred.
Strong organizational and time-management skills, with the ability to balance competing priorities and meet reporting and audit deadlines.
Analytical and detail-oriented, able to review data, identify trends, and recommend operational improvements.
Clear and professional communication, both written and verbal, with the ability to collaborate effectively with campus and institutional leadership.
Problem-solving and adaptability, especially when providing temporary coverage or navigating varying campus workflows.
Working knowledge of Student Services operations, academic policies, and student-support practices.
Proficiency with student information systems (Anthology), reporting tools, and documentation standards.
Service and student-centered approach, demonstrating empathy, professionalism, and sound judgment.

Nice To Haves

Experience with student information and business intelligence systems (e.g, Anthology and Power BI) strongly preferred.
Prior experience in travelling, auditing, compliance, reporting, or operations is beneficial.

Responsibilities

Support institutional Student Services leadership in implementing consistent, efficient, and compliant processes across campuses.
Maintain working knowledge of academic policies, institutional procedures, and Student Services workflows.
Recommend improvements that enhance accuracy, efficiency, and consistency in department operations.
Serve as an institutional floater providing temporary in-person or virtual coverage during staffing shortages, onboarding periods, vacancies, or peak-term needs.
Collaborate with campus Student Services teams and leaders to ensure continuity of services.
Assist with the student life cycle (new, continuing, re-entry), including welcome meetings, at-risk outreach, quarterly and mid-quarter check-ins, registration meetings, and academic plan review and barrier mitigation
Provide campus operational assistance as needed with registration and schedule adjustments, degree pathways troubleshooting, file review and documentation quality checks, end-of-quarter completion processes, document all student interactions in Anthology accurately and in alignment with institutional expectations.
Prepare and distribute recurring daily, weekly, quarterly, and annual reports
Conduct scheduled audits of Student Services processes, Use reporting and review findings to recommend enhancements to department training and workflows.
Participate in ongoing professional development and department training initiatives.
Assist with onboarding and mentoring new Student Services staff by demonstrating systems, sharing best practices, and providing operational context.
Travel up to 50% as needed. Assignments are typically one week but may require extended stays depending on campus needs and operational demands.