Student Services Executive

Bayswater Education • London, CA

2d • Onsite

About The Position

Bayswater Education is a vibrant network of global educational centres dedicated for over 75 years to educating and inspiring people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.
The Student Services Executive role is customer facing, requiring good communication and interpersonal skills, projecting a friendly, open and professional manner at all times when representing the college.
In this particular role, we are looking for someone who will focus more on accommodation and welfare as well as carrying out other day-to-day tasks as part of the team. The ideal candidate will be a caring and outgoing ‘people- person’ who enjoys being around our wonderful international students.

Nice To Haves

• Experience of working with individuals & groups of international students taking part in education programmes
• Experience of safeguarding children and best practices
• An undergraduate degree and welfare qualification

Responsibilities

• Based at reception, greet all people entering the building in a friendly way and answer all e-mails and telephone calls in a timely and professional manner.
• Make yourself available throughout the day for questions and to deal with issues. Share your knowledge with students to help them make the most of their time.
• Meet new students on their first day as part of their induction and conduct satisfaction surveys.
• Keep the college database maintained and up to date with correct student details.
• Process bookings to enroll students, take payments, and send relevant documents to students.
• Keeping accurate, up–to-date records of all student accommodation bookings
• Place students in host families, house shares, hotels, hostels and student residences
• Help students with any issues that arise in any of the student accommodation.
• Send out accommodation information to students and agents when booked.
• Take responsibility for the welfare, safety and care of students at all times, extra duty of care is required for students under the age of 18.
• Make sure that all PCF and Private Accommodation Forms are collected in a timely manner and flag any concerns.
• Participate in the rota with the college team to provide emergency telephone support out of office hours (evenings and weekends).
• Contact students with low attendance / students who have missed consecutive days.
• Support in creating and running activities for a diverse and fun social programme for all students.

Benefits

• Competitive remuneration package based on qualifications & experience.
• Training & development programs.
• Opportunities for career growth within a global organization.
• Access to our wide portfolio of courses offered for free or on discounted rates.
• People centric, inclusive culture with regular wellbeing and social activities.
• Extra days off based on the length of service.
• “Doing good” day. (1 paid day off per year for volunteering activities).
• Regular online networking and cross-departmental meetings with the Bayswater team globally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level