Student Services Counselor

Washington State University • Pullman, WA

33d

About The Position

As a Student Services Counselor , you’ll be the go-to resource for students, parents, faculty, and staff seeking guidance on financial aid and scholarships. You’ll play a key role in helping students navigate their educational journey by providing clear, compassionate, and accurate advice. In this role, you will: Advise and support students on all aspects of Student Financial Services, including financial aid, scholarships, and related processes. Use your expertise in needs analysis, professional judgment, and award adjustments to ensure students receive the assistance they need. Serve as a liaison between our office and other campus departments to resolve questions and streamline services. Engage in outreach activities by representing Student Financial Services at recruitment events, resource fairs, and presentations to diverse audiences. Contribute to our mission by delivering exceptional service that reflects our office’s vision, values, and the university’s goals. If you enjoy helping others succeed, thrive in a dynamic environment, and want to make a meaningful impact on students’ lives, this is the role for you!

Requirements

• Positions require a Bachelor’s degree and two (2) years of professional work experience in student services or related education/experience. A Master’s degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‐for‐year basis.
• Experience in customer service.
• Experience working with diverse populations.
• Developed skills in written and verbal communication, including experience with large group presentations.
• Ability to work flexible schedules including weekends/evenings.
• Good problem-solving skills and attention to detail.
• Ability to perform multiple tasks concurrently.
• Demonstrated experience interpreting rules and regulations.
• Demonstrated experience working in a team environment.

Nice To Haves

• Experience with student services in a higher education setting.
• Bilingual/Bi-literate in English and Spanish.
• Experience working with PeopleSoft
• Master's Degree in a related field
• Experience working in Financial Aid and Scholarships, Admissions, Student Accounts, Academic Advising, Registrar, Graduate School, Athletics and/or Housing & Dining.

Responsibilities

• Advise and support students on all aspects of Student Financial Services, including financial aid, scholarships, and related processes.
• Use your expertise in needs analysis, professional judgment, and award adjustments to ensure students receive the assistance they need.
• Serve as a liaison between our office and other campus departments to resolve questions and streamline services.
• Engage in outreach activities by representing Student Financial Services at recruitment events, resource fairs, and presentations to diverse audiences.
• Contribute to our mission by delivering exceptional service that reflects our office’s vision, values, and the university’s goals.

Benefits

• WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees