Flyer Student Services Counselor

University of Dayton, Ohio • Dayton, OH

4d

About The Position

The Flyer Student Services (FSS) Counselor is a talented individual who values student interactions and is able to solve problems to advance the mission of the Strategic Enrollment Management division and the University of Dayton. The Flyer Student Services Counselor is focused on providing exceptional service and provides essential information, aids in the navigation of online resources and counsels current and former students, parents/families, and alumni in the areas of student records and registration, financial aid, billing, and payments. To be successful in this role, an individual will understand federal, state and institutional policies and be able to communicate those to students and families in a relevant and timely manner. This position requires a strong working knowledge of service areas of FSS, the use of professional judgement to update accounts, as well as the ability to work directly with Home Office Liaisons on more in-depth inquiries. This individual is expected to use problem solving skills to drive ongoing continuous improvement of services. This role will report to the Associate Director, FSS and also support the FSS team with training, campus wide events and proactive outreach to promote retention of students. As a Catholic, Marianist University, we believe that diversity, and inclusion are essential to the success of students and staff. The FSS Counselor will work individually and as a member of a team to make tangible contributions to UD’s mission. All employees are empowered to attend workshops, seminars, and other educational experiences to deepen their understanding of our mission and strategic priorities.

Requirements

• Bachelor’s Degree or 3 years of experience working in higher education or a customer service environment with progressive growth of responsibilities
• At least one year of experience providing service in a professional, fast-paced, deadline-driven environment
• The ability to work with multiple priorities in a fast-paced environment
• Strong written communication skills and attention to detail
• The successful candidate must be self-motivated and have the ability to work independently and as part of a team
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Enrollment Management or Higher Education experience
• Strong customer-oriented approach and the demonstrated ability to communicate effectively with families and students of diverse backgrounds
• Strong oral communication skills and evidence of strong interpersonal skills
• Knowledge and experience with Ellucian Banner software and Salesforce CRM environments
• Ability to work with staff, students, and families in a manner consistent with Catholic and Marianist values and principles

Responsibilities

• providing exceptional service
• provides essential information
• aids in the navigation of online resources
• counsels current and former students, parents/families, and alumni in the areas of student records and registration, financial aid, billing, and payments
• update accounts
• work directly with Home Office Liaisons on more in-depth inquiries
• use problem solving skills to drive ongoing continuous improvement of services
• support the FSS team with training, campus wide events and proactive outreach to promote retention of students
• work individually and as a member of a team to make tangible contributions to UD’s mission

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level