Student Services Coordinator

Smith Chason College | WCUI School of Medical Imaging | Smith Chason School of Nursing•Los Angeles, CA

4d•Onsite

About The Position

The Student Services Coordinator is the student’s key resource in receiving all the tools they need to be successful in their education at Smith Chason College. This critical role responds to and identifies which students need assistance in any area of their education, by empowering the student, and connecting them to educational resources and community agencies relevant to their academic and personal needs. The Student Services Coordinator provides guidance and support for students as they navigate through the process of learning, including educating students of the importance of and strategies for the development of a strong and healthy support system. The individual in this role will engage in the student management process by responding to the needs of students encountering personal, financial, and academic challenges or social/behavioral concerns. The Student Services Coordinator is responsible for taking a leadership role in cultivating, creating and ensuring student participation in Smith Chason College campus spirit and pride.

Requirements

Bachelor’s degree preferred. Acceptable experience includes at minimum, five years of progressive student services experience or the equivalent in postsecondary education
Ability to prioritize, multi-task, perform well under pressure, meet deadlines, and work a student centric schedule
Ability to track, monitor, assess and evaluate student progress and outcomes
Must possess strong motivational skills, oral and written communication proficiency
Provide excellent student customer service
Must have strong technical skills including all computer applications, internet research, database management, and analytical skills
Strong documentation skills
Non-negotiables include a positive attitude, the desire to help others, a self-driven nature, confident, and results-oriented
Be able to effectively collaborate with other team members to meet daily, weekly, monthly, and quarterly campus objectives
Other necessary character traits include being a team player and having the ability to communicate effectively both verbally and written
Always behave in a professional manner in way of appearance, demeanor, and attitude
Consistently display the highest levels of integrity in all that is done
Must be able to remain in a stationary position for prolonged periods of time
Can independently move objects up to 25 lbs.
Sufficient hand, arm, and finger dexterity to operate a computer keyboard, other office machinery, and perform repetitive motions
Must have sufficient hearing and speaking ability to communicate in person or on the phone/computer with others
Must be able to occasionally function in activities that include walking, bending, squatting, and reaching

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Utilize appropriate tracking systems and other resources for early identification of at-risk students and coordinate success strategies, services, and resources
Monitor students’ attendance and academic performance on a weekly basis, progress toward program completion, providing or recommending interventions as needed
Assesses individual student needs, making appropriate referrals to campus services and resources as needed, and aid students in establishing realistic and attainable academic goals
Maintain records documenting counseling and advising sessions including meeting overviews, progress notes, referrals, and follow up activities
Develop and conduct student events including but not limited to orientation, graduation and student appreciation
Collaborate with other departments in a positive and productive manner to ensure a student-first environment
Acquire and maintain an awareness of new developments and best practices in student services, incorporating such knowledge into advising practices
Maintain knowledge of Smith Chason / WCUI programs, campus resources, information systems, and policies and procedures
Provide assistance with special community outreach activities
Additional job-related duties as assigned by Campus Director